Retail Store Manager

Company Description Rancher Hat Bar offers a unique, immersive experience where guests design their own custom hats in a distinctive, engaging atmosphere. The brand began in January 2023 in a vintage camper trailer and rapidly expanded into two storefronts within nine months, in Folsom, California and Scottsdale, Arizona. Rancher Hat Bar has since grown to 20 locations nationwide, with new markets added monthly and a team of over 200 employees. The company is recognized nationally and internationally, supported by a strong social media presence and a loyal customer base. Team members join a fast-growing, creative retail brand with ongoing opportunities for advancement and influence on the customer experience.Role Description The Retail Store Manager is a full-time, on-site role based in New Orleans, LA, responsible for overseeing all daily store operations. This role includes leading and coaching store team members, ensuring exceptional customer experiences, and maintaining visual merchandising and store presentation standards. The Retail Store Manager monitors sales performance, manages scheduling, and oversees inventory control and cash handling procedures. Additional responsibilities include implementing retail loss prevention practices, resolving customer concerns, and supporting local marketing initiatives and events. The manager collaborates with leadership to meet revenue targets, uphold brand standards, and create a positive, inclusive work environment.QualificationsCandidates should possess strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to creating memorable in-store experiences.Candidates should possess effective interpersonal abilities, including clear Communication skills for engaging with customers, guiding team members, and coordinating with leadership.Candidates should possess operational leadership skills, including Store Management experience in retail or hospitality environments, with knowledge of staffing, scheduling, and sales floor management.Candidates should possess risk and asset protection skills, including familiarity with Retail Loss Prevention practices and adherence to company policies and procedures.Additional beneficial qualifications include prior retail management experience, knowledge of POS systems, basic proficiency with Microsoft Office or similar tools, and the ability to stand for extended periods and perform light physical tasks.A high school diploma or equivalent is required; further education in business, retail management, or a related field is a plus.Demonstrated ability to lead diverse teams, meet sales goals, and work flexible hours, including evenings, weekends, and holidays, is preferred.