Retention Specialist

About the Role

Growth West is expanding its team in Dubai and is looking for experienced Retention Agents to manage and grow an existing client portfolio. You’ll build long-term relationships with clients, support them throughout their trading journey, and drive account growth.

Key Responsibilities

• Manage and develop a portfolio of existing clients through regular contact - Build trust and long-term relationships to increase client activity and net deposits - Identify client needs and present suitable products and opportunities - Meet and exceed individual and team targets - Maintain accurate client records and follow company compliance procedures What We Offer: - Competitive base salary (negotiable, based on experience) - Attractive commission structure - Relocation support if needed - Clear growth opportunities within a fast-expanding team - Minimum 1–2 years of retention experience in the Forex industry - Proven track record of strong net deposit results - Excellent communication and persuasion skills - Fluent English; additional languages are an advantage - Experience with UK, Australian or Canadian clients is a strong plus - Target-driven, resilient and self-motivated