Retreat Operations & Guest Experience Coordinator

mom'z creates premium pregnancy retreats in Spain and Portugal. We are looking for a Retreat Operations & Guest Experience Coordinator to take responsibility for retreat preparation, look after our guests and help deliver each retreat smoothly.Spain-based | Remote between retreats | Approximately 6–12 retreats per yearThis role combines detailed operational coordination with warm, hands-on hospitality. Most of your work takes place remotely: organising arrangements, communicating with guests, maintaining accurate information and following up until everything is ready. At retreats, you will work closely with our retreat lead, supporting guests and taking care of practical service and setup.Our retreat programme and core suppliers are already established. You will take initiative in delivering that programme: spotting gaps, resolving routine issues and escalating decisions when needed. Creative event concepts and production are outside the core scope of this role.What you will doOwn retreat preparation: maintain a clear checklist of tasks, deadlines, responsibilities and outstanding issues. Follow up with guests, colleagues and suppliers without waiting to be reminded, and verify that arrangements are complete.Coordinate the details: keep guest information, schedules, supplier confirmations, equipment requirements and practical arrangements accurate and consistent. Flag risks, missing information and timing conflicts early.Manage guest communication: respond to enquiries, support onboarding, follow up on forms and payments, and provide clear, thoughtful communication before, during and after each retreat.Deliver hands-on hospitality: welcome guests, handle requests calmly, help serve meals and drinks, clear tables and tidy shared spaces.Prepare and reset retreat spaces: repeatedly move and arrange mats, bolsters and equipment, inflate and deflate floats, and pack everything away. These are regular parts of the job.Support day-to-day operations: update databases and documents, track agreed arrangements and costs, research venues or suppliers when needed, and help the team with practical administration.What we are looking forRelevant hospitality, travel or retreat experience combining direct guest service with practical coordination responsibilities. As a guide, we are looking for 1–2 years or more of relevant experience; evidence of what you have personally handled matters most.Proven organisation and follow-through: you can manage several deadlines, keep a tracker up to date, chase missing information and take responsibility for completing tasks.A service-focused approach and willingness to personally help with meal service, clearing up and repeated equipment setup.Professional spoken and written English, approximately C1 level or above. Spanish is a plus.Confidence working independently with email, spreadsheets and everyday tools such as Google Workspace or Microsoft Office.Based in Spain and legally authorised to work here.Experience in boutique hotels, resorts, private villas, reservations, guest relations or travel operations is particularly relevant. Event coordination experience is also welcome where it includes practical delivery and direct guest service.Travel and working arrangementsYou will work remotely from Spain between retreats and attend approximately 6–12 retreats per year, primarily in Spain and Portugal. Each retreat assignment can involve up to five days away. Retreats regularly include weekends or public holidays, and occasional additional trips may be needed for venue visits or practical arrangements.Retreat work is physically active, with time on your feet and repeated movement of equipment. Travel, accommodation and meals during retreat assignments are covered. Weekend and public-holiday work is balanced with days off at other times.What we offerPermanent, full-time employment.€20,000–€25,000 gross annual salary (salario bruto anual), depending on relevant experience.A small team, established retreat programmes and close collaboration with our retreat lead.Meaningful responsibility for preparation and delivery, while helping mothers-to-be feel welcomed and cared for.How to applyApply through LinkedIn with your CV and answers to the screening questions. Shortlisted candidates may be asked to complete a short practical coordination exercise and discuss guest-service situations. Please submit applications through this listing rather than contacting our customer-service or social-media channels.