Sales Associate

Company Description Butterfly Chocolate Co. is Kuwait’s foremost luxury chocolate house, known for combining emotion, craftsmanship, and precision to create refined chocolate and pastry collections. Founded in 2019 from a long-standing family tradition, Butterfly operates from a dedicated central kitchen where each piece is crafted with premium ingredients and a strong focus on design and detail. The brand serves a discerning clientele through wedding collections, private lounges, premium gifting, and seasonal exclusives that highlight sophistication and quality. Butterfly partners with respected institutions such as FLOWARD, GIG, KFH Capital, and First Abu Dhabi Bank, offering bespoke chocolate experiences for elevated corporate gifting. The company stands as a celebration of Kuwaiti excellence and a statement in modern luxury.Role Description The Sales Associate role at Butterfly Chocolate Co. is a full-time, on-site position based in Kuwait City. In this role, the Sales Associate will welcome customers, provide product information, and guide them through the selection of luxury chocolate and pastry items that best suit their needs and occasions. Daily responsibilities include managing point-of-sale transactions, handling payments, packaging orders to brand standards, and maintaining a clean, visually appealing retail environment. The Sales Associate will support inventory management by monitoring stock levels, restocking shelves, and reporting product needs to the management team. Additional tasks include assisting with corporate orders, coordinating with the kitchen and logistics teams, and contributing to excellent customer service that reflects the company’s commitment to quality and sophistication.Qualifications Strong customer service and client-facing skills, with the ability to build rapport and provide attentive, personalized support.Sales and retail experience, including cash handling, POS operation, and basic upselling and cross-selling techniques.Effective communication skills in English; proficiency in Arabic is highly beneficial for serving local customers.Attention to detail and a high level of personal presentation to align with a luxury brand environment.Ability to work on-site in Kuwait City, including flexibility for weekends, holidays, and peak seasons.Basic organizational and time management skills to handle multiple customer requests and tasks efficiently.Interest in premium chocolate, pastries, or hospitality, with a willingness to learn product details and brand story.Previous experience in hospitality, luxury retail, or food and beverage is preferred but not required.