Senior Analyst – Operations Business Systems

Position: Sr Analyst - Operations Business SystemsDuration: 1 yr. ext.

Location: DubaiWe will only accept applicants who are already in Dubai with MOFA attested degree cert.We are Looking for ACDM; Airport Systems; Airport Operations SystemsThe Senior Analyst will support Above-the-Wing airport operations by leveraging AI/ML, video analytics, and process automation to improve passenger flow, operational efficiency, and decision-making.The role involves translating operational requirements into analytical and automated solutions, preparing clear requirements documentation, supporting UAT, and working closely with airport-wide stakeholders and vendors.Strong analytical skills, stakeholder engagement, and presentation capabilities are essential, with experience in airport operations or similar high-throughput environments preferred.The role focuses on end-to-end project delivery —from requirements definition and stakeholder alignment through validation and UAT—rather than technical support, operations support, commissioning of services, or service management activitiesSummary: We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling.

This role is pivotal in delivering and maintaining mission-critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.Summary:We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling. This role is pivotal in delivering and maintaining mission-critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.

Responsibilities

Strategic Planning & ImplementationLead the design, deployment, and integration of airport systems supporting terminal operations (check-in, boarding, gates), airfield management (AODB, resource management, surveillance systems), and baggage handling (BHS, BRS, Baggage Track & Trace).Define technical and operational requirements in alignment with airport strategic goals, safety standards, and future capacity planning.Collaborate with internal and external stakeholders, consultants, and solution providers to ensure systems are implemented on schedule, within scope, and meet all performance and quality benchmarks.Operational ExcellenceOversee the daily performance and reliability of operational systems to ensure uninterrupted 24/7 functionality.Develop and maintain SOPs, system incident response protocols, and business continuity strategies to ensure high availability and resiliency.Coordinate closely with AOCC, IT, baggage operations, and airside teams to enable integrated, real-time situational awareness.Technology & Systems LeadershipDrive innovation through the implementation of AI, Machine Learning, and predictive analytics to enhance decision support, passenger flow optimization, and resource allocation.Lead digital transformation efforts by introducing automation, cloud-based architectures, and intelligent systems for enhanced operational insight.Ensure seamless system interoperability across all operational domains, including security, passenger services, baggage, and flight operations.Lead lifecycle upgrades, migrations, and ensure alignment with cybersecurity and compliance frameworks.

Qualifications

Bachelor’s degree in engineering, Information Technology, or Aviation Management; master’s degree preferred.10 years of experience in airport systems or aviation IT, including leadership in large-scale technology implementations.In-depth knowledge of:Terminal systems (CUTE/CUPPS, CUSS, FIDS, BRS, Security Screening)Airfield systems (AODB, RMS, Surface Movement, Airport Surveillance, GMS)Baggage systems (BHS, SCADA, integration with airline DCS and BRS)Experience in designing or implementing AI/ML-enabled systems to support data-driven operations.Proven track record in enhancing seamless passenger processing, self-service technologies, and biometric integrations.Familiarity with aviation standards (IATA, ICAO, ACI), and ITSM frameworks (e.g., ITIL).Excellent interpersonal and communication skills, both written and verbal.Proficiency in the English language is essential.Arabic language proficiency is a plus.

Qualifications

Bachelor’s DegreeSpecialization: Bachelor’s degree in engineering, Information Technology, or Aviation Management; Master’s degree preferredOverall Experience (Years): 7-10 YearsRelevant Experience (Years): 5-7 YearsIndustry Experience: AviationCore Activities Experience:Leading the implementation, integration, and operational management of mission-critical airport systems across terminal, airfield, and baggage domains to ensure seamless, efficient, and technology-driven airport operationsSkills, Tools and Systems Experience:Airfield SystemsAirport Operations SystemsComputer vision systems.Airport Collaborative Decision Making (ACDM)Strong project management, cross-functional leadership, and vendor management skills.Excellent analytical thinking, problem-solving, and strategic decision-making capabilities.Expertise in airport operational planning, passenger flow simulation, and capacity optimization tools.Experience with ORAT, new terminal readiness programs, and digital commissioning practices.Demonstrated ability to lead AI/ML initiatives that improve operational foresight, automation, and customer experience.This requirement is extended till 4th Nov 2026.