Senior Butler- Front Office - Jumeirah Al Qasr

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Madinat JumeirahSet along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.About the JobAn opportunity has arisen for a Senior Butler to join Front Office in Jumeirah Al Qasr.The main duties and responsibilities of this role:Greet guests, escort them to their rooms or outlets, handle luggage, ensure room cleanliness, handle inquiries, and fulfill special requests promptly and courteously. Anticipate and meet customer needs accurately, including those with special requirements, by maintaining comprehensive knowledge of the hotel's departments, services, and amenities. Take and process orders accurately, maintain detailed knowledge of menu items and services, and respond to guest inquiries regarding food and beverages. Perform guest registration, cashiering, currency exchange, and other administrative duties according to service standards and directives. Identify and resolve guest dissatisfaction promptly, escalating issues as necessary to ensure resolution according to established procedures. Cater to VIP and repeat guests, familiarize them with facilities and services, handle concierge requests (e.g., Yacht, Golf), and build rapport to maintain guest satisfaction.About YouThe ideal candidate for this position will have the following experience and qualifications:3-5 years of experience within the international luxury hospitality industry, ideally in a similar role.Must have a High School Diploma Should be Hotel school graduate or Front Office operations certificate holder Should have Front office cross trainingExperience working in a multi-cultural environment.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)