Senior Collections Associate - Real Estate

We are currently partnering with a semi-government real estate developer based in Abu Dhabi, who is looking to hire a Senior Collections Associate to join their Customer Management department. The role will focus on managing outstanding customer payments, following up on overdue accounts, maintaining accurate collection records, and coordinating with customers and internal stakeholders to ensure timely and efficient collections in line with company policies and regulations.

Key Responsibilities

• Monitor customer accounts to identify due and overdue payments.
• Follow up with customers through calls, emails, and meetings to support timely collection of outstanding amounts.
• Prepare and send payment reminders, statements of account, and default notices in accordance with approved procedures.
• Maintain accurate records of collection activities, customer communications, and follow-up actions.
• Reconcile customer accounts and support the resolution of payment discrepancies.
• Coordinate with internal teams, including Sales, Finance, Customer Service, and Legal, on delayed payment or default cases.
• Assist in negotiating payment plans or settlement arrangements with customers in line with company policies and delegated authority.
• Escalate unresolved or chronic delinquent accounts to the Manager, Collection for further action.
• Support legal case preparation by maintaining complete and accurate customer account documentation where required.
• Prepare regular reports on collection status, aging analysis, and outstanding balances.
• Ensure all collection activities comply with company policies, contractual terms, and applicable UAE real estate laws and regulations.
• Support continuous improvement of collection processes and customer communication practices.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 7-10 years of experience in collections, accounts receivable, or credit control, preferably within real estate or a related sector.
• Experience in customer follow-up, account reconciliation, and overdue payment recovery is preferred.
• Good understanding of collection and receivables processes.
• Ability to follow up consistently and manage multiple accounts effectively.
• Proficiency in Microsoft Office applications, especially Excel, and familiarity with ERP/CRM systems.
• Understanding of payment terms, contracts, and collection procedures is an advantage.