Senior Front Desk Manager

We're Hiring | Senior Front Desk ManagerLa Bake Amore™ | Baking Science AcademyPosition Details

Location: Lajpat Nagar, South DelhiSalary: ₹45,000–₹65,000 per month, depending on experience and capabilitiesType: Full-time | Permanent | In-personHours: 9am to 6:30pm | Monday weekly day offSelection: In-person interviewLa Bake Amore™ is looking for a professional, proactive and customer-focused Front Desk Manager to lead front-office operations at our baking science academy.The ideal candidate will ensure a premium student experience, efficient administration and smooth coordination between admissions, academics and management.Key ResponsibilitiesManage daily front-office operations and ensure professional handling of students, parents and visitors.Lead and supervise the front-office and administrative team.Oversee student enquiries, registrations, admissions documentation and onboarding.Ensure timely and accurate communication with prospective and enrolled students.Coordinate with the admissions, academic and chef teams for smooth batch operations.Maintain student records, documentation, reports and administrative systems.Handle student concerns and escalations professionally and promptly.Monitor enquiry follow-ups, conversion processes and service standards.Ensure discipline, accountability and adherence to institute policies.Report operational updates and key performance indicators to management.Requirements3–6 years of relevant experience in front-office management, administration, hospitality, education or customer service.Previous experience supervising a team.Excellent communication, interpersonal and organisational skills.Strong command of MS Office and familiarity with CRM or student management systems.Ability to manage multiple responsibilities and resolve issues independently.A professional, service-oriented attitude with strong attention to detail.What We OfferAn opportunity to take ownership of centre-level operations.A professional and growth-oriented working environment.Opportunities to develop leadership and operational management skills.Compensation commensurate with experience and demonstrated capability.