Senior Implementation Officer (FTC)

Contractual RoleOrganization Unit Purpose The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and build efficiency and automation in their day-to-day business operations.TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.The Transaction Banking team continuously interacts with CFO’s and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.Job PurposeManage the technical implementation of Electronic Channels (including Web, Host2Host, API banking & Mobile Apps), ICCS, Liquidity Management Service, Corporate Cheque Printing, and Trade online across Corporate & Institutional Banking clients by ensuring seamless implementation with service delivery in line with customer expectation. This includes training and assisting in first time users.Job Content ImplementationAPI BankingHost2Host - File Delivery Solutions (Connect Direct, SFTP, etc.)ICCS (Image Cheque Clearing system)Liquidity Management ServiceTrade online - smartTRADECorporate Cheque PrintingSWIFT for CorporatesPerformance MeasuresNumber of clients implemented & live on transactionsMain TasksTechnical Implementation and integration of Electronic Channels, Host to Host (using standard protocols like Connect Direct, SFTP, etc.), API banking, ICCS, SWIFT for Corporates (SCORE & MACUG), Liquidity Management Service and Trade online for all Corporate & Institutional Banking clients.Hands on UAE Central bank products like UAEFTS, UAEWPS, UAE local authority pension payment and UAEDDS.Understanding client’s requirement on payments, payment file formats - CSV, XML, global ISO22000 pain, transmission testing, file mapping, file testing, and PGP Encryption.Job holder is expected to know client’s ERP systems, payment file generation process and integration of client ERP using standard encryption tool.Manage cash management & trade online technical implementation for Corporate & Institutional Banking client by ensuring seamless implementation with service delivery (including training and assisting in first time users) in line with customer’s expectation and relevant internal stake holders.C&IB client visits for implementation, and training.Support TBS Solutioning team for technical presentation and RFP discussion.The Job holder is expected to meet CEO, Treasurer’s, IT Managers and present technical solution to their needs, act as consultant and advisor.Well-versed with UAE bankingTransition Management / UsagePerformance MeasuresIncrease transaction utilizationMain TasksFollow up with the customers for usage of all products and services.Take end to end ownership of customer assigned by ensuring customers implemented and initiated live transaction.This includes coordination with all internal stake holders, Product team, RM and Solutioning team.Customer ServicePerformance MeasuresTATMain TasksEnsure all Cash Management implementations are completed as per agreed TAT.Accountable for the project management of customer implementations / migration. Projects as part of the onboarding process.Ensure all queries are responded within one working day.All prime / sensitive customers need to be handled with extra care and promptness.Timely escalation of critical issues / queries/ complaints which remain unresolved.Ensure service satisfaction for internal and external stake holders. Work closely with all internal business units.Manage all technical Cash Management Service-related customer Queries.MISPerformance MeasuresMonthly / Daily MISMain TasksMaintain MIS for:Implementation done for cash & trade productsGo live customer and respective products for cash & trade productsDisable and Pending customersToken reportMaintain & share daily time sheet, prepare and share daily, weekly, and monthly dashboard as requested by the management.DevelopmentPerformance MeasuresNo of trainings conductedMain TasksConduct Cash Management & Trade online trainings for stakeholders to increase awareness about the channels.Person SpecificationsEducationGeneral - Graduate / Post GraduateEssential - Professional Diploma / Graduation / Post Graduation in Information technologyExperiences (Years & Type)Industry - Banking / Financial InstitutionRegional - Any RegionFunctional - At least 3-5 years of experience in Banking, customer facing roles, technical implementation, and customer service in the Cash Management & Trade domain under Transaction Banking Service.Knowledge & SkillsTechnical & IT knowledge - Should have the knowledge on integrating the online channel with the customer’s account payable and receivables system, and cash management & trade online file formats.Sound working knowledge of Information Technology, application integration, networks, security and operating systems are required.Prior experience in technical implementation of Host to Host File Delivery Solutions (Connect Direct, SFTP, etc.), electronic channels, API banking, Liquidity management service and in-depth understanding of payment file formats - CSV, XML, ISO 22001 pain 03, transmission testing, payment file mapping, file testing, and encryption including RSA & PGP and tools.Managerial - Ability to carry out presentations and training sessions to the customers on the online products. Capable to handle technical discussions on the system integration and file formats.Good Communication and writing skills required.Behavioral CompetenciesNeed to understand customer requirement and provide customized solution.Should be a good team member. Development and training of staff within the team.The incumbent must ensure that his/her skills are updated, both technically and functionally.