Service Desk Analyst

Service Desk AnalystMonday – Friday 09.00 – 17:30 (Hybrid 3 days in, 2 days out)Auxilion are a leading provider of IT outsourcing and IT managed service solutions.The Service Desk Analyst will be responsible for level 1 tickets raised by our clients.You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.You will have proven customer service and IT Support experience, Excellent phone manner, IT Service desk / helpdesk experience, Microsoft O365, Active Directory, Exchange.This role is an excellent opportunity to develop and advance your skills.Position Responsibilities:Be the point of contact for technical queries from our clients.Meet or exceed the SLA’s provided by the customer.Ensure a high level of service and customer satisfaction.Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.Supports standard desktop applications and operations.Invoke escalation procedure in a prompt and timely manner to other levels of support.Log calls accurately update and close tickets in service desk application.Document technical fixes and procedures.Technical Competencies:Level 1 technical services experience.Core Infrastructure – AD, Exchange, O365Windows 10 & 11 desktop supportMicrosoft Office suiteGood understanding of Windows systems fundamentals and system management tasksExcellent communication skills (Communication to customers verbal and written is mandatory)Strong understanding of network concepts, TCP/IP stack and common Internet protocolsExcellent attention to detailExperience working in a helpdesk environmentBusiness Competencies:Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to work collaboratively in a team environment.Our Company, Auxilion – About UsWork matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.**Please note that we do not accept unsolicited CVs from recruitment agencies. Any CVs submitted without a prior written agreement and assignment will not be accepted, and no recruitment fees will be payable in respect of such submissions.**