Service Desk Engineer - Transitions

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.RequirementsWhat you'll do:Provide escalation support and act as a key technical escalation point for the Service DeskTake a lead role in investigating major incidents ensuring timely communication and escalation where neededTriage tickets and escalate to specialised teams when necessaryMonitor and action alerts from monitoring and management systemsCreating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team membersCommunicate effectively with end users, providing clear updates and managing expectationsCreate documentation and updating internal knowledge baseDeveloping strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or requestWhat you'll bring:Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applicationsExperience administering Microsoft 365, Exchange Online, Teams, and SharePointExcellent communication skills, both verbal and written, with the ability to explain technical issues in simple termsStrong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshootingStrong knowledge of Active Directory and Entra ID (Azure AD) user and group managementUnderstanding of various hypervisors (Vsphere / Vmware / HyperV)Strong customer service orientation and ability to work well under pressureExcellent problem-solving skills and efficiencyAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyUnderstanding of ITIL principles and incident management processesDesirable: Prior experience with ConnectWisePrior experience with PowerShell scriptingHands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring toolsCompletion of Microsoft based certificationsCompletion of an ITIL certificationRelevant tertiary qualification in Information TechnologyBaseline / NV1 clearanceBenefitsWhy You'll Love Working Here:Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:Hybrid working with team anchor days to support collaborationExtensive training and development opportunities that enable continual growth as part of your career planningExtensive discounts and benefits to maximise your moneyA choice of your IT equipment to maximise your success and access to cost-price tech for your personal needsFun team events to celebrate achievements and connect with colleagues outside work as part of our engaging cultureCT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.