Service Superintendent

Service Superintendent – Albuquerque, NM (Relocation Assistance Available)$89K–$125K Base | 25% Bonus Opportunity | Vehicle Package | Comprehensive BenefitsReady to take the next step in your elevator industry career and lead service operations across the Albuquerque market? Lunova Group is partnering with a leading elevator company to identify an experienced Service Superintendent to oversee day-to-day service operations, lead a team of field mechanics, and drive customer satisfaction, route performance, and operational results.Previous elevator industry experience is required for this opportunity. We're looking for someone who understands the demands of elevator service operations, can confidently lead field mechanics, and knows how to navigate customer expectations in a fast-paced service environment.Open to qualified elevator industry professionals nationwide who are willing to relocate to Albuquerque, NM. Relocation assistance is available.Why Join the Team?This is an opportunity to take ownership of service operations across a primarily Albuquerque-based territory while working closely with branch leadership and an experienced field team. You'll have the autonomy to make decisions, improve service performance, and build strong relationships with mechanics and customers. With new technology being introduced to improve operational visibility and efficiency, along with a competitive compensation package, bonus opportunity, and vehicle benefits, this role offers the resources and support to make a meaningful impact.What You'll Own:Lead Service Operations: Oversee daily field activity across assigned service routes, balancing customer needs, mechanic productivity, safety, quality, and operational priorities.Coach & Develop Field Teams: Lead approximately 10 elevator mechanics, providing guidance, addressing performance concerns, and navigating union requirements and field challenges.Drive Route Performance: Monitor callback activity, labor utilization, service schedules, and operational results to improve productivity and profitability.Strengthen Customer Relationships: Serve as a key point of contact for escalated service concerns, resolve issues, and maintain strong relationships with customers.Manage Scheduling & Priorities: Coordinate field resources, respond to urgent service needs, and keep operations running efficiently while managing competing demands.Partner Across the Business: Collaborate with branch leadership, sales, and operations teams to address repair opportunities, technical challenges, and customer needs.Maintain Safety & Quality: Reinforce safety expectations, support compliance with elevator industry standards, and ensure consistent service quality.What You'll Bring to the Team:Elevator Industry Experience (Required): Professional experience within the elevator industry, specifically involving elevator service operations, maintenance, repair, or field supervision.Service Operations Knowledge: Strong understanding of elevator maintenance and service operations, field scheduling, callbacks, mechanic productivity, and customer expectations.Field Leadership: Experience supervising, coordinating, or leading elevator mechanics or field service teams, with the ability to navigate team dynamics and union work environments.Customer Management: Confidence handling escalated service concerns, managing difficult conversations, and maintaining customer relationships under pressure.Organization & Time Management: Ability to prioritize competing demands, coordinate field schedules, and respond effectively to changing service needs.Technical Understanding: Familiarity with elevator equipment, troubleshooting, safety practices, and applicable industry standards.Communication & Problem-Solving: Strong judgment, clear communication, and the ability to work effectively with mechanics, customers, and branch leadership.

Location: Albuquerque, NM – Local travel required throughout the Albuquerque service territory.Compensation: $89,000–$125,000 base salary, plus a 25% target bonus opportunity and a company vehicle or vehicle allowance, subject to final package details.Ready to bring your elevator service experience into a leadership role where you can make a direct impact on field performance, customer satisfaction, and your team?

Apply today!