Soft Skills & Sales Training Manager

A Reputed Automobile Company is looking for !! Position: Manager – Soft Skills & Sales Training

Location: Kathmandu, Nepal

Department: Sales / Learning & DevelopmentJob SummaryThe Manager – Soft Skills & Sales Training will be responsible for developing and implementing training strategies to enhance the communication, customer-handling, negotiation, and sales capabilities of the sales team and dealership network.

The role will focus on strengthening sales effectiveness, improving customer experience, and driving overall business performance through structured training, coaching, and development initiatives.Key ResponsibilitiesDevelop and implement annual and periodic sales training plans aligned with organizational objectives.Conduct Training Needs Analysis (TNA) to identify skill gaps and development requirements across sales teams and dealerships.Design and deliver training programs on communication, interpersonal skills, customer relationship management, negotiation, objection handling, and closing techniques.Train sales personnel on customer engagement, lead management, showroom etiquette, sales presentation, and professional selling skills.Develop structured training modules, presentations, manuals, role-play exercises, and assessment tools.Conduct classroom sessions, workshops, field coaching, and on-the-job training for sales executives, team leaders, and dealership personnel.Collaborate with sales managers and dealership heads to improve sales competencies and customer service standards.Monitor training effectiveness through assessments, participant feedback, field observations, and post-training performance evaluations.Track key sales performance indicators, including lead conversion, customer satisfaction, and sales team productivity, to evaluate training impact.Establish standardized sales training practices and service excellence guidelines across the dealership network.Manage the training calendar, budget, logistics, attendance records, and training reports.Identify external trainers, training partners, and relevant learning resources to support employee development.Mentor and coach sales teams to promote continuous learning, professional growth, and a customer-centric sales culture.Required QualificationsBachelor's degree in Business Administration, Management, Human Resource Management, or a related field.Training of Trainers (TOT) certification/course is mandatory.A Master's degree or additional certification in Training & Development, Sales Management, or Learning & Development will be an advantage.Required ExperienceMinimum 3–5 years of relevant experience in sales training, soft skills training, Learning & Development, or a similar role.Prior experience in a supervisory or managerial capacity will be preferred.Experience in the automobile industry, automotive dealership operations, or other customer-facing industries will be an added advantage.Required Skills and CompetenciesExcellent presentation, facilitation, communication, and interpersonal skills.Strong knowledge of sales techniques, customer psychology, negotiation, and relationship management.Proven ability to design and deliver engaging training programs.Strong leadership, coaching, mentoring, and team management capabilities.Analytical skills to evaluate training effectiveness and sales performance.Proficiency in MS Office and training presentation tools.Ability to manage multiple training initiatives and travel to dealerships or branches when required.Key Performance Indicators (KPIs)Achievement of the annual training plan and training coverage targets.Improvement in sales staff competencies and assessment scores.Improvement in lead conversion rates and sales productivity.Enhancement of customer satisfaction and showroom experience.Training effectiveness and post-training performance improvement.Timely submission of training reports and adherence to the approved training budget.