Specialist Travel Desk

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWHAT’S ON YOUR PLATE?This role will manage end to end Travel desk support on a range of all travel activities, managing, negotiating, playing a key role for the travel desk team and delivering good travel experience to the employees, etc.Note: The role will be negotiating prices of different countries, handling complex data, reviewing policies, identifying gaps and making recommendations for process improvements.Negotiate and manage corporate rate agreements with airlines, hotels, and car rental companies; review and renew contracts annuallyReview the travel policy periodically, identify gaps, and recommend updates to managementTrack and report monthly travel spend vs. approved budget; flag overruns proactivelyHandle travel disruptions (cancellations, re-routing, emergencies) and act as the point of contact for employees in transitMonitor traveler whereabouts for international trips to ensure duty of care complianceReconcile booked travel against employee expense claims and coordinate reimbursement eligibility with FinanceAssist employees in making travel arrangements internationally and domestically to include hotel and car rentals.Secured reservations for air travel, hotel and car rentals, following up when necessary, to complete the reservationAdvised the employees on destinations and made arrangements for transportation, accommodations, car rentalsCompleted travel arrangements and related services for employees including air, hotel and car at lowest possible fares to maximize revenueProvided advice about visas or passports, verified that all travel arrangements are confirmed prior to departureFollow all company policies and procedures to assure accurate travel arrangements for employees.Coordinated and made professional, accurate and cost-effective travel arrangements for the employeesProvided outstanding customer service by assisting with on-line flight bookings and hotel reservationsCalculate rates and introduce a high volume of savingsMaintained and excellent track record for effectively managing and growing corporate accountsHandled all related admin/personnel & accounting issues with regards to air travel eligibility for reimbursementEnsure to keep the travel cost within the budgetProcurement Support (Category Assistance)Assist the Procurement team in day-to-day sourcing activities for assigned categories, including preparing RFQ/RFP documents and vendor comparison summariesCoordinate vendor onboarding and maintain up-to-date vendor data in the vendor databaseSupport contract tracking and renewal reminders in the contracts management system (Onit)Conduct basic market benchmarking and price comparisons to support category decisionsAssist in spend analysis and data consolidation for reporting purposes QualificationsWHAT DID WE ORDER?Bachelor’s DegreeSolid knowledge and understanding of travel desk processes, policy, and systems2-4 years’ Experience in Travel Desk Management.Basic understanding of procurement processes and vendor managementExperience working across multiple legal entities or business units is a plusStrong analytical skills to ensure both short- and long-term business goals, objectives, and targets are metAbility to negotiate, establish, and administer contracts with Hotels and other partiesExcellent verbal and written communication skillsAccuracy and precise attention to detailAbility to work with management and staff at all levels