Supplier Performance Specialist

About usSeafood Souq is a UAE-based technology company building trust, transparency and sustainability across global food supply chains. Our traceability and audit platforms let leading hospitality groups verify where their products come from, assess supplier performance and meet regulatory and ESG requirements. Data is at the core of what we do, and we are extending our audits from seafood to meat, poultry and other proteins.We are a small team of more than 10 nationalities. Everyone owns their work and sees its impact on the business directly.About the roleYou manage our suppliers end to end and run the audit cycle that depends on them. Every audit and client report we issue rests on the accuracy and timeliness of supplier data, so you are both the supplier’s main contact and the person who makes sure the data is good enough to score and release.You turn supplier and delivery data into scorecards, trends and recommendations, lead the work that measurably improves supplier scores, and help adapt our audit process to new proteins. Training on our platform, processes and sector is provided.Key responsibilitiesSupplier relationships and complianceManage a portfolio of suppliers as their main point of contact, from senior management to operational teams.Make sure suppliers submit complete, accurate and timely data, following up consistently and escalating when needed.Run onboarding, training, performance reviews and on-site visits, and agree improvement plans with underperforming suppliers.Audit deliveryManage product mapping and review origin and mislabelling flags.Sense-check supplier scorecards before they are released to clients.Contribute to quarterly client reports and communicate results clearly to internal and external stakeholders.Data and processOwn supplier performance dashboards, turning trends and gaps into clear actions.Validate data quality before reports are released.Help adapt our audit process as we expand into meat, poultry and other proteins.Keep processes and documentation up to date.SkillsWritten and verbal communication that persuades at every level, including presenting and running training sessions.Strong data skills: interprets performance data, spots anomalies and turns findings into practical recommendations. Advanced Excel; comfortable reading dashboards and queries (Metabase). SQL is a plus.Uses Asana and AI tools in daily work.Ownership: manages many relationships and deadlines and sees issues through to resolution.Learns new product categories quickly and adapts to change in a small, fast-moving team.ExperienceMinimum 3 years in a client-facing role with a strong analytical component, in one or more of: audit or assurance; supplier quality, supplier development or food safety/QA; customer success or onboarding in B2B SaaS.Exposure to seafood, meat, poultry or other food supply chains, hospitality, and report writing is advantageous.LanguagesFluent English, written and spoken (essential). Arabic (advantageous).