Supply Chain Operation Manager

The Supply Chain Operation Manager will lead and develop SCM & customer service team with strong competency in sales forecasting and meeting customer satisfaction in Taiwan. Lead a team responsible for a team of CSR & SCM, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc.Directly supervises customer service team, inclusive of training, planning, coaching, assigning, directing work, and appraising performance.Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation, deliveries and customer billing. Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.Continually seeks for waste elimination, process automation opportunities to achieve process standardization with speed and accuracy.Develop and implement customer service policies and procedures to support new business initiatives.Partner with country leader and Sales team to forecast or deliver monthly sales targets.Define and implement processes to support internal and external customer needs. Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.Builds a pipeline of high performing, diverse teams and optimize the order fufillment process.Be passionate for the customer service activities, conveying optimism about the future and its possibilitiesSets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.Promote a positive and trusting working environment that enables and encourage teamwork and performanceLearns quickly when facing new situationsPlay by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.To be committed & responsible for Quality Management System:Implement the process approach and risk-based thinkingProvide the necessary support to fully implement and sustain the QMSCommunicating to the organization the importance of conforming to QMS requirementsEnsuring the QMS meets its goalsEngage, direct, and support individuals contributing to the QMSCreate a culture of continuous improvement RequirementsBachelor degree in business, marketing, electrical or related areas preferred.5+ years supervisory experience with proven track record in managing a customer service team.Familiar with SAP system, preferably on SD module.Proven competencies in Customer Service, Order Fulfillment, Supply Chain Management, Sales or other related functional backgroundPossess Knowledge of customer contracts and termsPossess Knowledge on Incoterms 2020 and handling Letter of Credit Committed and dedicated to customer satisfactionEmpathetic to clients’ needsExcellent listening skillsArticulate and effective communicatorComfortable presenting to peersFlexible and adaptableAbility to establish and maintain strong relationshipsExcellent customer service skillsDemonstrated supervisory skillsAbility to learn complex material and train othersExcellent problem solving, decision-making, planning, organization and time management skills