Technical Implementation Manager

About Norblocnorbloc builds data-sharing infrastructure for regulated industries. Our Fides platform powers national-scale eKYC in the UAE, letting licensed financial institutions share verified customer data instead of collecting it again. Sancus, our KYC/KYB orchestration platform, lets banks, EMIs and payment firms run onboarding, screening and ongoing due diligence in one workflow. We have operated since 2016, with teams in Dubai, Athens and Stockholm.Role OverviewNorbloc is seeking a Technical Implementation Manager to support enterprise clients in connecting their systems to a nation-wide eKYC platform. This role is expected to oversee implementation activities and guides the clients through the technical implementation activities like environment setup, deployment requirements, and integration activities needed for successful onboarding.The ideal candidate brings strong technical integration experience, clear communication skills, and the ability to run structured client workshops. Experience range: 8-10 years.Key ResponsibilitiesLead business onboarding sessions with client business, technical, and architecture teams to explain business processes, platform capabilities, onboarding requirements, and end-to-end workflows, ensuring alignment on objectives, roles, responsibilities, and implementation timelinesDrive production go-live readiness of clients by tracking technical dependencies, integration milestones, testing progress, outstanding defects, and operational prerequisites to ensure production rollout is completed on scheduleProactively identify and mitigate delivery risks that could impact production timelines, escalating critical blockers to relevant stakeholders and driving resolution through to closureGuide clients on interpreting API specifications, mapping internal data models, and managing request/response flowsExplain infrastructure prerequisites, including sizing, networking requirements, and security configurations and provisioningSupport clients in understanding business flows, data exchange patternsCoordinate end-to-end production deployment activities, ensuring completion of connectivity validation, SIT/UAT, security checks, configuration readiness, and production sign-off before go-liveAct as the gatekeeper for L3 support, managing escalation workflows, coordinating with Engineering, DevOps and QA, ensuring timely resolutionMaintain deep familiarity with the product and the platform to effectively triage issues, validate client-reported problems, and orchestrate L3 support activitiesServe as the central PoC for tracking readiness and integration progress across all clients, maintaining consolidated dashboards and status viewsCollaborate internally with product, engineering, and onboarding teams to ensure consistent messaging and smooth client enablementEnsure a high standard of customer service and satisfaction by maintaining clear and proactive communication, setting appropriate expectations, providing timely updates, and ensuring client concerns are addressed effectivelyTrack and report key delivery and service metrics, including onboarding progress, production readiness, go-live adherence, incident resolution timelines, and customer feedback, to support continuous improvementDrive continuous improvement in onboarding and support processes by identifying recurring technical challenges, documenting lessons learned, maintaining implementation guidelines and knowledge repositories, and recommending improvements to enhance delivery efficiency and customer experienceRequirementsCore SkillsBusiness and Technical Understanding: Ability to understand business requirements, platform capabilities, and technical dependencies to support successful client onboarding, willingness to learnStakeholder Coordination: Strong understanding of coordinating across business, technical, and operational teams to facilitate effective implementationClient Engagement and Communication: Skilled at conducting client workshops, explaining processes and requirements, and translating complex information into clear implementation stepsImplementation and Readiness Management: Ability to guide clients through onboarding activities, track dependencies, and ensure readiness for implementation and production rolloutIssue and Escalation Management: Ability to coordinate issue resolution, manage escalations, and collaborate with internal teams to ensure timely outcomesBusiness Process Awareness: Understanding of KYC Data Flow Awareness is a bonus; business processes, operational workflows, and regulatory requirements to support effective client onboarding and platform adoptionCandidate BackgroundCandidates who excel in this role typically come from one or more of the following fields:System Integration / Middleware ConsultingAPI Product Implementation / Technical PreSalesEnterprise Architecture / Solution Architecture (Junior-Mid Level)Fintech Implementation (KYC, Onboarding, Banking, Regulatory Platforms)Experience RequirementsEducational background, preferably in the fields of Information Technology, Computer Science and engineering. Bachelor's degree is a prerequisite and an MBA or MSc is desired8-10 years overall preferably in technical consulting, system integration, API-based product implementation, or enterprise onboarding rolesExperience in Agile, Scrum and in Waterfall frameworksExposure to cloud environments (Azure preferred) and Kubernetes concepts (AKS)Experience managing L3 support workflows or technical escalation processesExperience working with banks, regulators, or large enterprises is a strong advantageAbility to communicate complex technical concepts to mixed audiences (architects, developers, business teams)BenefitsCompetitive compensation packageOpportunity to work on national-scale eKYC infrastructure in the UAE