TECHNICAL SERVICE MANAGER – INDUSTRIAL EQUIPMENT

THIS POSITION REQUIRES CURRENT RESIDENCY IN PLOVDIV PROVINCE AND NATIVE-LEVEL BULGARIANStabil Engineering is expanding its operational team and is looking for an experienced Technical Service Manager to join us and take responsibility for the organization and coordination of technical service and maintenance activities at national level.Stabil Engineering is a trading and engineering company and a leader on the Bulgarian market in the design, implementation and maintenance of complete solutions for product identification, product inspection and labeling.We are the official Bulgarian representative of global leaders such as Markem-Imaje, METTLER TOLEDO and HERMA and have integrated more than 2,500 machines into production lines for companies such as Coca-Cola, Gorna Bania, Hissar, Mondelēz, Bella, Nestlé, Chipita, Prestige, Actavis, Aroma, Sopharma, Ital Food, Ficosota, Linkin and many others.Our work combines engineering, technology and practical work in real production environments. We constantly strive to improve our customers' processes and invest in the knowledge, skills and development of our people.As part of our StabilX customer partnership model, we aim to be much more than a technology and service provider. We work alongside our customers, understand their production environment and challenges, and combine engineering expertise with responsive service and long-term support.For the Technical Service Manager, this means ensuring that our service team operates in a well-organized, proactive and customer-oriented way, while continuously improving the quality and efficiency of technical service and maintenance.WHO ARE WE LOOKING FOR?The Technical Service Manager we are seeking is an experienced technical professional with proven leadership and organizational skills, responsible for the day-to-day coordination of the field service team and the service base.The role combines operational management, service planning and customer support at national level, ensuring effective allocation of resources, timely response to service needs and high standards of technical support. It requires the ability to balance emergency and scheduled service activities with preventive maintenance and continuous improvement.The position involves close cooperation with service technicians, customers, sales colleagues and other internal departments, with a strong focus on clear communication, practical problem-solving and customer satisfaction.The Technical Service Manager is also expected to contribute to the development of the team, service processes and standards, identify recurring technical and operational issues, and implement practical measures to improve service quality, equipment reliability and overall efficiency.KEY RESPONSIBILITIESService team management: Organize, coordinate and monitor the work of the service and technical support team, including field service technicians, technical help desk activities and the service base in Plovdiv. Support the development of team members and ensure clear responsibilities and effective allocation of resources.Service and maintenance planning: Plan and coordinate installations, commissioning, preventive maintenance, scheduled servicing and emergency service activities, ensuring timely execution, high service quality and effective use of available resources.Technical and customer support: Ensure high-quality technical support for customers and coordinate the resolution of more complex technical cases. Maintain professional communication with key customers on matters related to equipment operation, maintenance and technical solutions.Quality and efficiency: Monitor service activities, failures and related costs, ensure adequate spare parts availability, and oversee the organization, condition and proper operation of the service base, as well as compliance of the field team with company standards and procedures. Identify recurring issues and implement improvements to service quality, equipment reliability and efficiency.Reporting and analysis: Review operational results, service records and relevant performance information and prepare reports, analyses and recommendations for management.Process and team development: Improve service and maintenance processes, working standards and internal coordination, and contribute to the development of the service team in line with the company's customer partnership approach.Cross-functional cooperation: Work closely with the sales, engineering and other technical teams to ensure coordinated customer support and effective delivery of projects and services.REQUIREMENTS FOR THE POSITIONTechnical background and experience: Higher technical education in a relevant field and at least 2 years of experience in managing technical or service teams in an industrial environment. Practical experience with industrial equipment and/or industrial automation is required.Leadership and organization: Proven ability to manage and develop technical teams, organize workloads, allocate resources, set priorities and maintain effective operational processes.Technical and analytical skills: Strong understanding of industrial equipment, installation, servicing and maintenance, combined with the ability to analyze technical and operational information, identify problems and implement practical solutions.Customer orientation and communication: Excellent communication skills and ability to build effective professional relationships with customers and internal stakeholders. Strong customer focus and ability to maintain a solution-oriented approach in demanding situations.Languages and computer skills: Excellent command of English and very good computer literacy, including confidence working with web-based systems.Personal qualities: Responsibility, initiative, adaptability, strong organizational skills, results orientation and motivation for continuous professional development.Mobility: Valid driving license (Category B) and readiness for business travel when required.WHAT THE COMPANY OFFERSRemuneration and bonuses: Competitive fixed remuneration and a bonus system linked to achieved results.Training and career development: In-depth onboarding and product training, access to structured professional development programs and opportunities for career growth.Working time and leave: Flexible working day with the possibility to choose your starting and finishing time, as well as additional paid leave for loyal employees.Social benefits: Food vouchers, additional health insurance, Multisport card at a preferential price and a bonus upon the birth of a child.Team and corporate environment: Work with experienced professionals and opportunities to participate in team-building activities, volunteering initiatives and other corporate activities at Stabil Engineering and Stabil Group.HOW TO APPLYIf what you have read matches your professional interests and you are looking for an opportunity to develop your career in technical service management, industrial equipment and customer service, send us your application.Only shortlisted candidates will be invited to an interview.STABIL ENGINEERING Ltd. guarantees the confidentiality of the information provided in accordance with applicable personal data protection legislation.