Technical Support Analyst

Junior Help Desk Support Specialist:Our client is a mid-sized business located in Calgary, Alberta. They have approximately 220 users, most of whom are in Calgary and work from the Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a young, keen and motivated person to learn and grow within a supportive technical environment.Technological background (as per below) is important, but equally important is one’s personality, character, eagerness, adaptability, initiative, personal drive, and team fit / collaboration skills.Overall personality, communication skills, and one’s ability to learn key. We are looking for someone happy to jump in where/when needed and to take initiative instead of waiting to be told everything. This young learner should bring the initiative to uptake as much as possible, asking the right questions while shadowing and learning from more seasoned support pros. MUST-Have QUALIFICATIONS:1-2 years of work experience in first\second-level IT Support1-2 years of work experience in Windows system administration and/or support of a Windows-based environmentAny IT-focused diploma or degreeStrong Nice-to-Have's:Previous experience supporting Active Directory, Group Policy, DNS, DHCP, TCP/IPExperience supporting Citrix remote accessExperience supporting Office 365-Office Suite, TeamsExperience deploying applications using SCCMMCP, ITIL certification preferredTECHNOLOGIES USED:Microsoft TechnologiesWindows Active Directory and Group PolicyWindows 10 Workstations (150+) across 9 sitesWindows 2008R2, 2012, 2016, 2019 Server (100+)Office 365 (150+ users)IIS WebserversSQL Server (SSRS, SSAS and Database)SCCMWorldox document managementFreshservice ticketing systemPRTG monitoring system(s)Citrix Contraxx contracts managementPowerShell and VB scriptPalo Alto Global ProtectAccuMapSchlumberger desktop applications(Non-Exhaustive) Typical Daily Duties:Be the first point of contact for internal clients across the US and Canada via phone, Teams, and using a ticket systemProvide first-level triage and support for internal proprietary applicationsProvide intermediate triage and support for typical desktop support scenariosMaintain application updates and patchingMaintain Operating System updates and patchingManage small to medium infrastructure projects, including upgrades, new services, and service changesAdminister & maintain spare parts inventoryShared 7x24 on-call – corporate mobile device(s) provided – on-call rotation is approx 1 per month with minimal calls while on-call.Deployment and relocation of printers, desk stations, and network cablingPERSONAL ATTRIBUTES (Repeated for emphasis):Well-developed interpersonal skillsGood problem analysis and problem-solving skillsProfessional and approachable, technically proficient, and an independent thinker/problem solverGood written and spoken communication skills for explaining technical support issues and solutions clearly and appropriately to a diverse audienceAttention to detail, organized and thorough, with a desire for continuous improvementA team player who takes pride in client satisfactionAble to hold on-call responsibilities