Technical Support Engineer

Company DescriptionTech Fortress is a leading provider of IT Managed Services, Cybersecurity, ELV Systems, Networking, and SaaS solutions for businesses of all sizes.The company specializes in protecting business data, email systems, and IT infrastructure against cyber threats, including malware, ransomware, and unauthorized access. In addition, Tech Fortress delivers comprehensive IT infrastructure solutions, including CCTV, structured cabling, networking, access control, and professional audio systems.Through proactive, reliable, and tailored services, Tech Fortress helps organizations maintain secure, efficient, and resilient business operations.Role DescriptionThe Information Technology Technical Support role at Tech Fortress is a full-time, on-site position based in Dubai, United Arab Emirates.The role involves providing technical support, installation, configuration, troubleshooting, and maintenance across IT infrastructure, cybersecurity solutions, networking, and ELV systems.The candidate will support multiple clients, resolve technical issues, manage service requests, and participate in installation and implementation projects.Key ResponsibilitiesProvide technical support for desktops, laptops, servers, printers, software, and business applications.Install, configure, manage, and troubleshoot cybersecurity solutions, including EDR, XDR, MDR, Email Security, and Backup & Disaster Recovery.Configure and troubleshoot network infrastructure, including routers, switches, firewalls, wireless access points, and VPN connections.Support ELV systems, including CCTV surveillance, access control, IP intercoms, and attendance systems.Assist with CCTV installation, NVR/DVR configuration, remote viewing, and troubleshooting.Support sound systems, including amplifiers, speakers, microphones, mixers, and audio distribution systems.Assist with structured cabling, network termination, testing, and troubleshooting.Manage user accounts, email systems, permissions, and access control.Monitor backup jobs, endpoint protection, and system health.Document technical issues, service requests, and maintenance activities.Coordinate with vendors, internal teams, and customers to resolve technical issues and complete projects.QualificationsMust have hands-on experience with cybersecurity solutions, including EDR, XDR, MDR, Email Security, and Backup & Recovery.Must have practical experience in networking, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routers, switches, firewalls, and wireless networks.Must have experience with ELV systems, particularly CCTV installation, configuration, NVR/DVR systems, and IP cameras.Experience with professional sound systems, including amplifiers, speakers, microphones, mixers, and audio system troubleshooting.Strong technical support and troubleshooting skills across Windows operating systems, hardware, software, and business applications.Experience with IT Managed Services, remote support tools, endpoint management, and monitoring solutions.Familiarity with Microsoft 365, email hosting, user management, and access permissions.Experience with backup monitoring, troubleshooting, data recovery, and restoration.Ability to perform onsite installations, maintenance, and troubleshooting at customer locations.Strong communication, customer service, and problem-solving skills.Ability to manage multiple customer requests and prioritize technical tasks effectively.Experience with solutions such as Acronis, Sophos, Microsoft Defender, Hikvision, TP-Link, Cisco, or similar technologies is an advantage.Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, Microsoft, or vendor-specific certifications are preferred.Diploma or degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related field, or equivalent practical experience.Ability to work full-time on-site in Dubai, UAE.