Tenancy management officer

Are you passionate about helping vulnerable residents maintain safe, stable homes and achieve positive outcomes?As a Tenancy Sustainment Officer, you'll play a vital role in supporting some of the most vulnerable people in the community, delivering a modern, flexible, and person-centred service that genuinely changes lives.🔹 Build trusted relationships with tenants, providing tailored support that empowers them to live independently and safely.🔹 Take ownership of a varied caseload, proactively identifying risks, preventing tenancy breakdown, and helping residents overcome complex challenges before they escalate.🔹 Carry out holistic assessments to understand each individual's circumstances, coordinating support with internal teams and partner agencies to ensure tenants receive the right help at the right time.🔹 Think creatively and deliver bespoke solutions to complex problems, supporting residents with issues such as financial hardship, wellbeing concerns, tenancy management, and access to support services.🔹 Work collaboratively across housing, support services, and external organisations to deliver joined-up interventions that improve outcomes and strengthen communities.🔹 Confidently engage with tenants both in their homes and within community settings, balancing support, challenge, and risk management to achieve sustainable outcomes.We're looking for a proactive, resilient, and compassionate professional who can combine excellent case management skills with a genuine commitment to helping people succeed.If you're experienced in tenancy support, housing management, homelessness prevention, community support, or a related field, we'd love to hear from you.🏡 Help people sustain their tenancies, maintain their independence, and build a brighter future.