Training Associate

Company Description World Financial Group Insurance Agency Of Canada Inc. (WFGIA) is part of a long-standing financial services legacy that began with the Dutch global group Aegon, continued through Transamerica in the United States, and now extends through World Financial Group across North America. WFGIA operates within a large and growing network of approximately 95,000 agents throughout North America. In Canada, the WFGIA Dynasty group includes about 2,500 licensed agents and 4,000 agents in total. The organization focuses on expanding access to financial services and insurance solutions, providing training, tools, and support to help agents build sustainable careers. Team members join a fast-growing, dynamic environment with opportunities for professional development and advancement.Role Description The Training Associate is a part-time / full-time role based in Ottawa, ON, with a hybrid work arrangement that combines in-office collaboration and some work-from-home flexibility. The Training Associate will support the design, delivery, and evaluation of training programs for new and existing agents, including onboarding sessions, product training, and skills development workshops. Day-to-day responsibilities include preparing training materials and presentations, coordinating schedules and logistics, facilitating live and virtual training sessions, and tracking attendance and learning outcomes. The role involves working closely with leadership and agents to identify training needs, maintaining up-to-date knowledge of company policies and products, and contributing to continuous improvement of training content and methods. The Training Associate will also assist in creating reports and documentation to ensure training initiatives are aligned with regulatory requirements and organizational goals.Qualifications Strong interpersonal skills for building relationships, supporting agents, and collaborating with cross-functional teams.Experience in training and development, including facilitating sessions, creating learning materials, and supporting adult learners.Clear and professional communication skills, both written and verbal, with the ability to adapt messaging to diverse audiences.Confident presentation skills for delivering in-person and virtual training, workshops, and information sessions.Analytical skills to assess training effectiveness, interpret feedback and data, and recommend improvements.Proficiency with common office and collaboration tools (e.g., MS Office, video conferencing platforms, learning management systems).Ability to work in a hybrid environment, manage time effectively, and handle multiple training projects simultaneously.Previous experience in financial services or insurance is an asset, as is familiarity with compliance and regulatory requirements is considered an asset, but not required.Post-secondary education in Education, Business, Human Resources, or a related field, or equivalent combination of training experience and education is considered an asset.