Transition Manager

Transition ManagerSkills - Transition Management & Application SupportJob Location - Greater Noida & HyderabadExperience - 14 - 25 years Description -15+ years of experience in various roles within the IT industry, with a focus on Transition Management, Application Support & Maintenance Service Delivery.Should have experience in managing managed services SLA based contracts.Should have ability to participate in pre-sale cycle and solutioning.Proficient in managing multi-geography transition programs, software delivery & overseeing operations through strong leadership.Proven track record in building lasting partnerships with C-suite executives as a trusted advisor, fostering relationships based on trust, transparency & flexibility in making decisions that align with business goals.Exceptional communication skills are a must.Extensive experience in designing managed service solutions & delivering high-quality services.Deep expertise in transition planning, monitoring & risk management, including chairing operational & steering committee meetings.Demonstrated success in incubating & building practices from the ground up, with a focus on both consulting & delivery.Extensive experience in defining strategy, delivery standards, P&L management, account mining, customer relationship management & revenue generation.Skilled in designing & implementing KPIs, SLAs, CSAT & ESAT metrics across the service portfolio.Strong background in leading pre-sales activities, managing transition & training teams on managed service delivery processes.Experience in operations management with a focus on managed service delivery is a plus.Global experience working across multiple industries, particularly with Fortune 100 clients in various domains.Expertise in leading application & infrastructure teams to transition substantial workloads from on-site to offshore while ensuring no business or project disruption.Skilled in achieving right-shoring objectives, reducing costs & improving outcomes while maintaining quality.Ability to recommend & drive transformations in people, processes & operations through the adoption of IT automation.Proven experience in leading global transition teams across multiple locations.