Visitor Experience Manager

This role puts you on site at one of the busiest visitor attractions in the country, leading the team that shapes how guests experience it. It is a permanent hands-on leadership role with real ownership, working for a specialist in multilingual, interactive visitor content for cultural sites, sports venues and attractions across the world.Your New RoleLeading Visitor Experience Team Leads and Assistants on the groundOwning recruitment, training, performance, rotas and payroll for the site teamActing as the key contact for the client, building a relationship at peer levelDriving sales and take-up rate, keeping the team proactive and confident when sellingSetting a performance-led culture by example, not instructionBalancing staffing and equipment levels against visitor demand and budgetTaking responsibility for all on-site equipment, furniture and uniforms, including loss preventionTracking sales, inventories and staff hours, reporting on results and forecasting trendsResponding to visitor feedback and solving operational challenges as they happenKeeping communication flowing between the site team and the wider businessYour TalentsYou’ll have delivered visitor experience in a fast-paced, high-volume setting and led large front-of-house teams to consistently high standards. You’re as comfortable in a client meeting as you are on the floor, building relationships with senior stakeholders while keeping day-to-day operations running smoothly. Rotas, resource planning and problem solving come naturally, and you communicate with clarity and warmth.Why ApplyFull ownership of a high-profile site, from team to client relationship to commercial resultsA direct reporting line to the COO, giving your work real visibilityThe chance to shape the visitor experience at an attraction that welcomes guests from around the worldExperience across people leadership, account management and commercial performance in one roleA place in a business working with cultural sites and attractions internationallyNB Due to the high volume of applications, we are unable to respond to every candidate. We will only contact those shortlisted for an interview. We are not able to provide feedback to unsuccessful candidates.