Account Quality Control Analyst Mid-Level position

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.19,000 trained professionals300+ locations worldwideFortune 500Globally unified systemsJob DescriptionEnsures that all logistics processes, including transportation, warehousing, and distribution adhere to Standard Operating Procedures. This role involves monitoring and inspecting logistics operations, identifying areas for improvement, and implementing corrective actions to enhance efficiency and customer satisfaction. We are seeking candidates who can identify areas of opportunity through process observation and data analysis, build dashboards, and utilize AI technology to drive continuous improvement.Job ResponsibilitiesServe as a liaison for feedback and communication between Expeditors and the customerDevelop and update Standard Operating Procedures for Logistics Quality ControlIncrease operational consistency through adherence to Account Standard Operating Procedures Improve efficiency through process improvement and utilization of technologyIdentify areas of opportunity through direct process observation and data analysisCreate and maintain dashboards that turn operational data into clear, actionable insightsUtilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiencyOwn quality program through direct engagement and alignment on progress, opportunities and allocation of capacityOversee and support development of an efficiency mindset through quality training and coachingMonitor daily operation to drive consistency in our Processes, Systems, and usage. Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issuesConsult as a quality subject matter expert with external parties when applicableInfluence operations to utilize enterprise systems to the fullest of capabilitiesInitiate process mapping exercises and application of process managementLeverage Corrective and Preventive Actions program to identify and deploy process improvements Identify and document issues, non-conformities, and inefficiencies in logistics operationsCollaborate with logistics teams to resolve quality issues and implement corrective actionsParticipate in continuous improvement initiatives to optimize logistics processes and enhance qualityInvestigate, develop and collaborate with 3PL partner on cost savings ideasWork with teammates to brainstorm issues and ideas at similar warehouses across the globePrepare and submit quality reports and recommendations to managementTrain and support logistics staff on quality control procedures and best practicesWorking conditions Work may involve exposure to warehouse environments, including noise, dust and varying temperaturesMay require standing, walking and lifting for extended periods of timeOccasional driving may be required to travel to other sites to inspect logistics operationsQualifications Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa."2-5 years+ in a Quality Control role or related field requiredFull understanding of Quality Control methodologiesFamiliarity with Quality Control tools and techniquesExperience leading or participating in Quality Control projects implementing process improvement initiativesDetail orientedProblem solving skillsAnalytical thinkingCommunication skillsStrong leadership skillsTeam collaborationProcess improvement mindsetSelf-management and project management skillsProficient in process mapping, execution of root-cause analysis and using problem-solving techniques. Effective interpersonal skills, with ability to relate to employees at all levels. Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and VisioAbility to identify opportunities for improvement through process observation and data analysisAbility to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findingsAbility to utilize AI technology to enhance analysis, reporting and process improvementAdditional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company