Assistant Customer Service Manager
SkillzsearchPR · Colombo, Western Province, Sri Lanka
Tailor my CV for this job — freeASSISTANT MANAGER – GUEST EXPERIENCE & VENUE OPERATIONS Location: Colombo, Sri Lanka Step into the spotlight with Sri Lanka’s premier luxury entertainment destination! We are looking for a dynamic, hands-on Assistant Manager to lead floor operations, elevate the customer journey, and inspire a high-performing front-of-house team. KEY RESPONSIBILITIES:
- Oversee daily cinema and venue operations to maintain world-class luxury standards
- Drive the overall guest experience, ensuring exceptional service and prompt escalation handling
- Support revenue growth across ticketing, box office, and premium food & beverage concessions
- Supervise, mentor, and motivate floor staff and customer service teams CANDIDATE PROFILE:
- Diploma in Hospitality Management, Business, or a related field
- 3–5 years of relevant experience in luxury hospitality, entertainment, or premium retail
- Minimum 1–2 years in a supervisory or team lead capacity
- Strong communication, leadership, and operational problem-solving capabilities
- Willingness to work flexible shifts, including late nights, weekends, and Mercantile/Public holidays WHAT WE OFFER:
- Permanent, secured employment
- Comprehensive healthcare insurance
- Attractive performance-based remuneration
- 5 free movie tickets per month
- Staff discounts on Food & Beverages
- A vibrant, motivating work environment with great culture