Audio Visual Technician- Events

Based on site near Mission BayThe Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.Event SupportHands-on delivery of events either on-site or remotely via / Zoom / Google Meet / StreamyardOperate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operationWork with teams and stakeholders using ticketing or booking system system to coordinate eventsProvide full event production support either on your own for smaller events or as part of a team for larger eventsManage the day-to-day housekeeping and maintenance of event spacesWork with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a successProvide feedback on possible enhancements and improvements to the spaceManage client expectations on production issuesLiaise across different levels within the immediate team, the client’s organization, and third-party vendorsEscalate any operational issues to the appropriate level of support and make suggestions for improvementsProduce event related and other types of reports as requested by the managerServes as the primary contact for event coordination requiring AV beyond the general meeting setupRun AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etcConsults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.Serve as key contact for third party AV vendors at venue locations.Manage high profile, global eventsEnsure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the eventBasic Video encoding and editing skillsVideo / Audio ConferencingVideo/Audio conference setup supportEnsure all equipment is operational in advance of meeting and handover to host to be able to operate the callManages equipment and software upgradesCommissioning and testing of all new and relocated video conference systemsAssist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.AV Meeting Room SupportEnsure all multimedia/presentation rooms are maintained in good working orderAV equipment set-up and supportPresentation/multimedia meeting room support, including duration supportAssist with support for multimedia broadcastingQuick response to emergency/ad-hoc requestsFaults & Room ChecksCarry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedureEnsure that all faults are reported in the correct way and in a timely mannerProactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctlyProviding support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established proceduresCarry out all power down/up when required, usually involving out-of-hours overtime commitmentsGeneral DutiesMaintaining the cleanliness and presentability of all AV rooms, stores and equipmentMentor other members of the team, including freelancersAssist with the training of all technical team membersAdvise clients on best practiceProvide regular feedback and service improvements recommendationsFocus on service/operational issues for reviewExperience & Skills RequiredFlexible approach to working schedules to include out of hours (early or late) and weekendsMust have experience in managing events and webinars remotely via Zoom /Working unsupervisedEncoding of video and audio content.Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.Operating various types of equipment such as camera controllers, audio mixing desks and lighting consolesRead and understand AV schematicsData gathering, reporting, metrics and administrative skillsLiaising with clients and event planners on a daily basis - white glove customer service approachEvent support experienceExcellent customer service skills and experienceExcellent communication skillsAV / VC Systems experience in a Corporate environmentAbility to read building schematics and installation diagrams in order to troubleshootUnderstanding of TCP/IP networkingUnderstanding of different audio and video protocols and codecs requiredAbility to draft and present technical reports in EnglishProviding feedback for service improvements3 years minimum experience in a similar roleExperience video editing in Adobe Premiere ProAdditional InformationAstreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.