AV Service & Support Engineer

AV Service & Support Engineer – LondonMonday–Friday | Hybrid Working | Salary negotiable DOEAre you an experienced AV Engineer who loves the technical side of the job, enjoys troubleshooting and solving problems, but would quite like to spend a little less time travelling?We're working with a fantastic, well-established AV business that's going through an exciting period of growth. It's a successful, homegrown company with some brilliant clients and a genuinely lovely, knowledgeable team of people. They're looking for an experienced AV Service & Support Engineer to join their growing technical team.If you're someone who really enjoys getting stuck into the technology, understanding how systems work and figuring out why something isn't working as it should, this could be a great opportunity. You'll be joining a team of people who are just as interested in AV technology as you are!The RoleThis is a varied position combining remote technical support, troubleshooting and hands-on service engineering. You'll be supporting an established portfolio of corporate and commercial clients, helping to keep their AV systems running smoothly and resolving technical issues as they arise.There's a good balance between working remotely and attending client sites when needed, with the majority of work based in and around London.Your responsibilities will include:Diagnosing and resolving technical faults across professional AV systemsProviding remote technical support and troubleshootingAttending client sites to investigate and resolve more complex issuesCarrying out planned preventative maintenanceSupporting video conferencing, audio, control and networking systemsWorking with manufacturers and suppliers to resolve technical problemsProducing service reports and maintaining accurate technical recordsWorking closely with other engineers and the wider technical teamBuilding good relationships with clients and providing excellent customer serviceWhat We're Looking For:We're looking for someone who really knows their way around professional AV systems and enjoys the challenge of getting things working properly. Applicants must have have experience within commercial or corporate AV, particularly in a service, support or commissioning environment.You'll need:Strong AV troubleshooting and fault-finding skillsA good understanding of AV and IT networkingExperience with Q-SYS and ShureKnowledge of Microsoft Teams, Zoom and WebexFamiliarity with video conferencing equipment such as Logitech, Yealink, Poly or CiscoGood communication skills and a confident, professional approach to clientsThe ability to work independently and as part of a teamExperience with Crestron, Extron, Dante or BSS would be an advantage, as would relevant manufacturer certifications.Additional Information:Paid overtimeHybrid working opportunitiesMonday–Friday working weekCompany pensionLaptop, mobile phone and equipment providedOngoing technical trainingSupport towards professional and manufacturer certificationsOpportunities to develop as the business continues to growA Little More About the Opportunity:One of the really appealing things about this position is the balance it offers. If you're currently working in a similar Audio Visual role and are constantly travelling around the country or spending time away from home, this could be a really nice change.You'll still get to use your technical knowledge, work with some fantastic AV technology and get involved in solving interesting problems, but without the expectation of extensive UK or European travel.There is flexibility to work from home when practical, although you'll need to be happy attending client sites whenever required.More than anything, we're looking for someone who genuinely enjoys AV technology, takes pride in their work and would love to be part of a friendly, experienced team where everyone shares that same interest.If that sounds like you, we'd love to hear from you!