AVP, Branch Transformation & Process Re-engineering

What you will doing:Drive Branch Transformation and Digital MigrationLead and raise initiatives to migrate traditional counter transactions to digital, self-service, and assisted-service channels, enhancing customer experience while improving branch productivity and operational efficiency.Process Streamlining and CentralizationIdentify, review, and redesign branch operating processes for centralization, standardization, and simplification. Eliminate non-value-added activities and optimize operating models to improve service delivery and reduce operational risk.Automation and Process Re-engineerinParticipate in automation, workflow digitization, and straight-through processing opportunities to streamline branch operations, reduce manual intervention, and improve end-to-end efficiency and control effectiveness.Industry Benchmarking and Stakeholder ManagementBenchmark industry best practices, regulatory expectations, and Group standards to identify improvement opportunities. Collaborate closely with Business, Operations, Technology, and other stakeholders to drive sustainable process enhancements.Risk and Control EnhancementPartner with 1st, 1.5, and 2nd Line of Defense teams to review, challenge, and strengthen branch processes, ensuring operational efficiency is balanced with robust risk management, compliance, and governance requirements.What we are looking for:Degree holder or related disciplineMinimum 5 years retail banking experience with good knowledge on branch operations.Proficient in both written & spoken Chinese & EnglishMature, proactive and able to work independentlyStrong analytical, presentation and problem-solving skillsProficient in MS office applications including Excel, Word and PowerPoint