Customer Service Agent

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing effective solutions, and ensuring a high standard of customer satisfaction across all communication channels.

Key Responsibilities

Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels. Assist customers with product information, specifications, availability, and purchasing inquiries. Follow up on orders, deliveries, exchanges, returns, and customer complaints. Provide accurate information regarding warranties, maintenance, and after-sales services. Resolve customer issues efficiently while maintaining a positive customer experience. Coordinate with internal departments to ensure timely resolution of customer requests. Maintain accurate records of customer interactions and follow up on pending cases. Bachelor's degree in any discipline. 1–2 years of experience in Customer Service, preferably within e-commerce or retail. Excellent communication and interpersonal skills. Strong problem-solving and customer-handling abilities. Good command of English and Arabic. Ability to multitask and work in a fast-paced environment. Good computer skills; familiarity with CRM systems is a plus. Flexibility to work in shifts, if required. Competitive salary package. Supportive and dynamic working environment. Opportunity for professional growth and development.