Bar Manager

Role Overview:The Bar Manager is responsible for the overall management and performance of NEO Bar KL, overseeing daily bar operations, beverage development, service standards, team leadership, financial performance, and guest experience. The role ensures that the bar operates efficiently and profitably while maintaining high standards of beverage quality, hospitality, compliance, and brand identity.The Bar Manager will lead the bar team in delivering exceptional beverage experiences, developing innovative cocktail and beverage offerings, controlling operating costs, and driving revenue growth in line with the Company's business objectives.Key ResponsibilitiesA. Bar Operations & Service ExcellenceOversee the day-to-day operations of NEO Bar KL to ensure smooth, efficient, and professional service.Maintain high standards of beverage preparation, presentation, consistency, and service delivery.Ensure the bar is properly set up, stocked, clean, organised, and ready for service.Establish and implement standard operating procedures (SOPs) for bar operations, opening and closing duties, cash handling, stock management, and guest service.Monitor service flow, guest feedback, and operational issues, taking prompt corrective action when necessary.Ensure compliance with all applicable licensing requirements, food safety standards, workplace safety regulations, and Company policies.B. Beverage Development & Menu ManagementDevelop, curate, and continuously improve cocktail menus, signature drinks, spirits selections, wines, and other beverage offerings in line with NEO Bar KL's concept and target clientele.Create innovative beverage concepts and seasonal promotions to enhance the guest experience and drive sales.Conduct beverage costing and pricing analysis to ensure appropriate profit margins.Standardise recipes, portion sizes, garnishes, presentation, and preparation methods.Monitor beverage trends, competitor offerings, and industry developments to identify opportunities for menu innovation.Work with management and relevant departments on beverage launches, collaborations, events, and promotional activities.C. Financial Management & Cost ControlTake ownership of the bar's revenue, beverage cost, gross profit, and other agreed financial KPIs.Prepare and monitor the bar's operating budget, sales forecasts, and cost-control plans.Monitor beverage consumption, wastage, breakage, complimentary drinks, and stock variances.Conduct regular stocktakes and ensure accurate inventory records and timely replenishment.Implement effective controls to minimise over-pouring, unauthorised consumption, theft, and unnecessary operating expenses.Analyse sales performance, product mix, average spending, and profitability, and implement initiatives to improve business results.Review supplier pricing and product quality and work with the Procurement team to ensure cost-effective purchasing.Prepare and submit operational and financial reports within the required timelines.D. Team Leadership & People ManagementRecruit, train, coach, and develop bartenders, bar supervisors, and other bar team members.Prepare staff schedules and manage manpower deployment according to business needs and forecasted sales.Monitor attendance, punctuality, grooming, discipline, productivity, and adherence to service standards.Conduct regular briefings, product knowledge sessions, cocktail training, and service refreshers.Set clear performance expectations and provide ongoing feedback to team members.Support performance appraisals, staff development, succession planning, and disciplinary processes in accordance with Company policies.Foster a professional, collaborative, and accountable working environment.Ensure the team complies with working-hour requirements, responsible alcohol service practices, and all relevant workplace policies.E. Guest Experience & Relationship ManagementEnsure guests receive attentive, personalised, and consistent hospitality.Handle guest feedback, complaints, and service recovery professionally.Build relationships with regular guests, VIPs, industry professionals, and relevant business partners.Identify opportunities to improve guest retention, increase repeat visits, and attract new customers.Support reservations, private events, group bookings, and special guest requests in coordination with the relevant teams.Maintain the desired atmosphere, service culture, and overall guest experience of NEO Bar KL.F. Marketing, Events & Business DevelopmentCollaborate with the Marketing team to plan and execute beverage promotions, special events, guest bartender sessions, and brand collaborations.Develop initiatives to increase beverage sales, customer engagement, and outlet visibility.Support the planning and execution of private functions, corporate events, and seasonal campaigns.Provide operational input for marketing activities, including menu design, promotional pricing, beverage selection, and resource requirements.Track the results of promotions and recommend improvements based on sales performance and guest response.G. Compliance, Hygiene & Risk ManagementEnsure compliance with applicable Malaysian laws and regulations relating to alcohol service, licensing, food handling, occupational safety, and employment.Ensure responsible alcohol service, including appropriate handling of intoxicated guests and refusal of service where necessary.Maintain proper storage, handling, labelling, and rotation of beverages and other bar supplies.Conduct regular checks on equipment, glassware, refrigeration, cleanliness, and general maintenance.Ensure all cash, payment transactions, stock movements, and inventory records are properly controlled and documented.Report incidents, accidents, equipment breakdowns, and compliance concerns to management promptly.H. General ResponsibilitiesPerform other reasonable duties assigned by management that are relevant to the position and business requirements.Uphold the Company's values, policies, service standards, and professional conduct expectations.Maintain confidentiality of Company information, financial data, recipes, supplier arrangements, and business strategies.Contribute to the continuous improvement and long-term commercial success of NEO Bar KL.