Barista

EFS Facilities Services is a leading integrated facilities management provider, delivering comprehensive solutions across multiple sectors and geographies. We are committed to maintaining high standards of service quality, operational excellence, and customer satisfaction through professional and reliable service delivery.Role OverviewWe are seeking a friendly, customer-oriented, and energetic Barista to join our team in the Sulaymaniyah region. The successful candidate will be responsible for preparing and serving coffee, tea, and other beverages, maintaining cleanliness and hygiene standards, managing daily café operations, and delivering an excellent customer experience.The ideal candidate should have a positive attitude, strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining consistent beverage quality and service standards.Key ResponsibilitiesPrepare and serve a variety of hot and cold beverages, including espresso, cappuccino, latte, tea, and other specialty drinks, in accordance with established recipes and quality standards.Operate and maintain coffee machines, grinders, blenders, and other beverage preparation equipment safely and efficiently.Welcome customers, take orders accurately, and provide friendly and professional service at all times.Explain menu items, recommend beverages, and accommodate customer preferences and requests wherever possible.Ensure consistent beverage quality, presentation, portion sizes, and preparation times.Maintain cleanliness and hygiene across the café, beverage preparation areas, counters, equipment, and seating areas.Follow food safety, personal hygiene, sanitation, and workplace health and safety procedures at all times.Monitor inventory levels of coffee beans, milk, syrups, tea, cups, and other consumables, and inform the supervisor when replenishment is required.Assist with receiving, storing, and organising supplies while ensuring appropriate stock rotation and minimising wastage.Handle customer payments and operate the point-of-sale (POS) system, where required.Maintain accurate records of daily sales, stock usage, and wastage, in accordance with established procedures.Support the opening and closing of the café or beverage service area, including equipment preparation, cleaning, and stock checks.Handle customer complaints and service concerns professionally, escalating issues to the supervisor when necessary.Coordinate with colleagues and supervisors to ensure efficient service delivery during busy periods.Adhere to company policies, grooming standards, and service quality requirements.What We’re Looking For:Previous experience as a Barista, Café Attendant, or in a similar food and beverage service role would be an advantage.Basic knowledge of coffee preparation techniques, espresso-based beverages, and beverage presentation.Ability to operate coffee machines and other beverage preparation equipment.Strong customer service and interpersonal skills, with a friendly and professional approach.Good communication skills and the ability to interact effectively with customers and colleagues.Proficiency in English and Kurdish is preferred for effective communication within the Sulaymaniyah region.Knowledge of Arabic would be an additional advantage.Strong attention to detail and the ability to maintain consistency in beverage quality and presentation.Good organisational skills, with the ability to manage orders, maintain stock, and keep the service area organised.Ability to work effectively in a fast-paced environment and manage multiple orders during peak periods.Understanding of food safety, hygiene, sanitation, and safe equipment-handling practices.A positive attitude, willingness to learn, teamwork, punctuality, and commitment to customer satisfaction.A neat and professional appearance, in line with company grooming standards.Educational Qualification:High school certificate or equivalent is preferred.A certificate or vocational training in food and beverage service, hospitality, or barista skills would be an advantage.Relevant experience in a café, restaurant, hotel, corporate pantry, or similar hospitality environment will be considered favourably.Food safety or hygiene certification would be an added advantage, subject to applicable local requirements.Why Join EFS Facilities Services?Opportunity to work within a professional facilities management and hospitality services environment.Exposure to customer service and food and beverage operations.Opportunity to develop practical barista skills and hospitality experience.A supportive working environment that values teamwork, service quality, and customer satisfaction.LocationSulaymaniyah Region, Iraq