Cash Team Manager

About the role As Cash Team Manager, you’ll lead the day-to-day management of our banking and cash activities, making sure customer payments are allocated accurately, bank accounts are reconciled, and system compliance requirements are maintained. You’ll oversee daily cash balances, support month-end reporting, and manage the Direct Debit collection process for customer payments. Working closely with a Finance Analyst, you’ll help ensure accurate cash flow reporting for the Executive Leadership Team and Board, with balances correctly categorised and reconciled. A key part of this role will be leading and developing the Cash team, so previous people management or team leadership experience is essential. You’ll manage day-to-day workloads, set clear priorities, support SLA performance, and help the team resolve customer receipts, payment queries and complex account reconciliations. You’ll also work closely with colleagues across the business to reduce unallocated receipts and improve or automate our cash allocation processes. About you We’re looking for a confident people manager with experience leading a team in a cash management, banking, reconciliations, finance operations or similar environment. You’ll be comfortable balancing technical accuracy with strong team leadership, making sure work is delivered to a high standard while supporting colleagues to perform at their best. Essential criteria Previous experience managing, supervising or leading a team, including setting priorities, allocating work and supporting performance. Experience in cash management, banking, reconciliations, finance operations or a similar finance environment. Confident working with financial systems, customer account information and reporting tools, with a strong eye for accuracy and detail. Ability to use data, dashboards or reports to monitor workloads, identify backlogs and keep stakeholders updated. Strong communication and problem-solving skills, with the ability to resolve complex queries and work collaboratively across teams. Desirable criteria Experience supporting process improvements, automation or continuous improvement activity. Experience working with CRM systems or customer query management processes. Experience supporting month-end reporting, cash flow reporting or Direct Debit collection processes. What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £45,000 plus bonus up to 20% Attractive pension plan Monday to Friday in our office at Edinburgh Park 31 days annual leave and six bank holidays Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including electric vehicles and cycle to work Why we’re the right fit We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 23 October 2026A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively