Chuyên Viên Giám Sát Quy Trình, Quy Chế (ISO)

Company Description Phuong Trang – FUTA Bus Lines is a leading passenger transportation and parcel delivery company in Vietnam, operating more than 6,500 trips daily and serving around 35 million passengers each year. With its motto “Quality is honor,” the company manages over 350 ticket offices and transfer stations nationwide and employs approximately 12,000 team members. Phuong Trang owns a diverse fleet of about 6,500 vehicles, including more than 2,500 high-class sleeper buses running on 150 inter-provincial routes. The FUTA Bus Lines brand is a preferred choice for millions of passengers and continues to expand from South to North, building a comprehensive and efficient transport network. The company is committed to a dynamic, friendly working environment, customer trust, professional development, and contributing to a stronger Vietnam.Role Description This is a full-time, on-site role for a Process and Regulation (ISO) Monitoring Specialist based in An Lạc. The role focuses on monitoring, evaluating, and ensuring compliance with internal processes, regulations, and ISO standards across the company’s operations. Day-to-day tasks include reviewing and documenting procedures, conducting internal audits, identifying gaps or non-conformities, and recommending corrective and preventive actions. The specialist collaborates with operational departments to standardize workflows, supports training on updated regulations and ISO requirements, and prepares reports for management on compliance performance. The role also involves continuous improvement initiatives to enhance efficiency, safety, and service quality in line with company policies and industry standards.QualificationsStrong knowledge of process management, regulatory compliance, and ISO standards, preferably in transportation or logistics.Skills in internal auditing, documentation control, and data analysis to assess process effectiveness and identify improvement opportunities.Ability to prepare clear reports, process maps, and guidelines, and to present findings and recommendations to stakeholders.Effective communication and collaboration skills for working with cross-functional teams and supporting training on processes and regulations.Attention to detail, critical thinking, and problem-solving skills to handle complex operational issues and ensure consistent compliance.2-3 Year Experiences in quality management systems or continuous improvement (e.g., ISO 9001) is highly beneficial.Bachelor’s degree in Business Administration, Quality Management, Engineering, or a related field is preferred.Ability to work on-site in An Lạc-HCM, adapt to a fast-paced environment, and maintain high ethical and professional standards.