City Head Delhi
Exponent Energy · Bengaluru, Karnataka, India
Tailor my CV for this job — freeRole: City Head Delhi
Believe. Build.Break stuff, break assumptions, break the thumb rule.Believe in the team, the process, and through failures.Build fast, build passionately, build to simplify.Own it like you mean it.What you'll do: Role OverviewCity Head - E-Pump OperationsRole OverviewOwn the end-to-end operational performance and network excellence of Exponent Energy's E-Pump network across the assigned city, ensuring high uptime, charging quality, cost efficiency, and customer experience. Lead a team of approximately 20 direct and indirect personnel while partnering with Business, Sales, Product, and Engineering teams to drive operational excellence and network optimization.Key Roles & ResponsibilitiesNetwork Uptime & Charging QualityOwn E-Pump uptime, availability, reliability, and charging quality metrics across the cityDrive proactive maintenance, troubleshooting, root-cause analysis, and resolution of operational issuesProvide actionable feedback to Product and Engineering teams to improve product reliability and performanceCost & Inventory ManagementOptimize operational costs across patrolling, planned maintenance, spare parts, and electricity billsEnsure critical spare availability, efficient inventory management, and timely replenishmentIdentify cost-saving opportunities without compromising uptime, safety, or charging qualityTeam Leadership & Operational CadenceLead a team of approximately 20 direct and indirect personnelDrive daily and weekly operational reviews, KPI tracking, accountability, and corrective action plansBuild a high-ownership culture focused on execution, productivity, and continuous improvementNetwork Optimization & Sales EnablementDrive E-Pump expansion, relocation, and consolidation based on city-level demand and business requirementsPartner with Sales to improve network availability, utilization, charging experience, and overall network excellenceCollaborate with cross-functional teams to align operational priorities with business growthKey Success MetricsE-Pump uptime and availabilityCharging quality and reliabilityOperational cost per E-PumpMaintenance efficiency and downtime reductionSpare availability and inventory optimizationElectricity cost efficiencyTeam productivity and KPI adherenceNetwork utilization and successful asset optimizationIdeal Candidate8-10 years of experience in operations management, preferably in asset-heavy businesses such as mobility, automotive, infrastructure, logistics, or EVsB.Tech in any engineering disciplineProven experience in managing multi-location operations and leading frontline teamsStrong operational, analytical, cost management, and problem-solving skillsHigh curiosity and hunger to learn EV technology, including charging systems and electric mobilityStrong ownership mindset and ability to thrive in a fast-paced, high-growth environmentAbout Us:Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum.Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy.If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.