Client Servicing Executive

Company Description Excelsior.Edge is a marketing and brand-building initiative founded by alumni of IIM Ahmedabad and ISB, focused on helping ambitious brands break through competitive markets. The company positions itself as the momentum behind brands that seek strategic, creative, and sustainable growth. Team members collaborate closely with clients to craft differentiated brand narratives and impactful go-to-market strategies. Excelsior.Edge offers a dynamic, fast-paced environment where professionals can work on diverse industries and innovative campaigns.Role Description The Client Servicing Executive role at Excelsior.Edge is a full-time, on-site position based in Mumbai. This role involves acting as a primary point of contact for clients, understanding their business objectives, and coordinating internal teams to deliver timely and high-quality marketing and brand-building solutions. Day-to-day responsibilities include managing client communication, preparing briefs, tracking project timelines, and ensuring deliverables meet agreed expectations and quality standards. The role also includes gathering feedback, preparing regular status reports, supporting account growth opportunities, and collaborating with strategy and creative teams to enhance client satisfaction and retention.Qualifications Strong client relationship management skills, including the ability to manage expectations, build trust, and communicate clearly with stakeholders.Project coordination and organizational skills to handle multiple accounts, track timelines, and ensure on-time delivery of campaigns and collateral.Ability to understand marketing and brand-building concepts, with interest or experience in digital and traditional marketing initiatives.Effective written and verbal communication skills for drafting briefs, preparing reports, and presenting ideas to clients and internal teams.Problem-solving mindset with attention to detail, resilience in a fast-paced environment, and a proactive approach to addressing client needs.Bachelor’s degree in Marketing, Business, Communications, or a related field; prior experience in client servicing or account management is an advantage.Comfort working in an on-site, collaborative setup in Mumbai, with the ability to coordinate across cross-functional teams.