Clinical Case Manager – Paediatric Developmental Centre

Clinical Case Manager – Paediatric Developmental Centre (Dubai, UAE)Location: Dubai, UAE | Type: Full-timeReports to: Centre Management / Centre LeadershipAbout the RoleWe are hiring a Clinical Case Manager to be the single point of contact for families, ensuring integrated, family-centred care from intake to transition. You will coordinate clinical pathways, champion parent experience, and support clinical governance, retention and continuity of care in line with centre SOPs and DHA standards.Key ResponsibilitiesCase Management & Clinical Coordination

• Manage each child's case from intake to discharge or transition, including assessment coordination, therapy planning, progress reviews and transition planning
• Consolidate goals from Speech & Language Therapy, OT, Behaviour Therapy, Psychology, Physiotherapy and Nutrition into an Integrated Master IEP, with input from the responsible clinicians
• Coordinate interdisciplinary case meetings; record actions, assign follow-ups and track completion
• Coordinate assessment reports, IEP reviews, progress reports and parent review schedules
• Coordinate therapy schedules with clinicians and front office; monitor attendance, missed sessions and continuity of care
• Track onboarding, active caseload, admissions and discharges, and update management accurately
• Note: this role coordinates care and does not change clinical goals set by licensed cliniciansParent Relationship, Support & Satisfaction
• Build supportive relationships with parents and act as their key contact
• Lead parent intake discussions and explain the assessment and service process
• Coordinate parent meetings on progress, goals, feedback and next steps
• Provide emotional support and psychoeducation within scope; refer parents to a licensed Psychologist for formal counselling
• Respond to concerns empathetically and escalate clinical or operational issues
• Identify early signs of dissatisfaction, missed attendance or possible discontinuation and follow up proactivelyRecords, Outcomes & Continuity of Care
• Track progress against IEP goals using clinician updates
• Maintain the Parent Meeting Tracker, case-management tracker and onboarding records
• Follow up on pending reports and IEPs; escalate delays to team leads
• Monitor service-continuation and dropout trends; share insights with management
• Prepare regular management updates on parent feedback, review status, active cases and retention risksCompliance, Safety & Governance
• Adhere to DHA regulations, the Code of Conduct, informed-consent requirements and child safeguarding policy
• Maintain confidentiality per UAE PDPL; no clinical information via personal WhatsApp
• Keep EMR/HMS documentation timely, accurate and audit-ready
• Report safeguarding concerns, incidents and complaints immediatelyKPIs
• Parent satisfaction (NPS/feedback): above 90%
• IEP and assessment-report TAT compliance: above 95%
• Parent-meeting adherence per care plan
• Reduction in service gaps and dropouts
• Documentation and tracker complianceRole BoundariesThe role does not change therapy goals, provide formal counselling or diagnosis, prescribe treatment, promise clinical outcomes, or discuss financial discounts without approval.Qualifications & Experience
• Master's degree in Psychology
• Minimum 3 years' experience in a paediatric developmental or rehabilitation setting
• Valid DHA licence required if appointed to practise as a Psychologist / Clinical Psychologist
• Proficiency in EMR/HMS and Microsoft Office
• Excellent communication, empathy and conflict-resolution skills
• Fluent in Hindi and English (spoken and written)Core CompetenciesFamily-centred care, strong organisation and follow-up, cultural sensitivity with multicultural UAE families, discretion and confidentiality, teamwork and interdisciplinary communication.What We Offer
• Salary based on qualification and experience
• Standard benefits as per UAE Labour Law
• Performance-based incentive, subject to management discretion