Customer Analytics Manager

Customer Analytics Manager London (Hybrid, 2 days per week) | Up to £70,000 + Benefits A fantastic opportunity for a Customer Analytics Manager to join a well-known retail business with a large customer base and a strong data-driven culture. You'll take ownership of customer insight projects, influence commercial decision-making, and help shape strategy across retention, loyalty, customer value, and customer behaviour.The CompanyThey are a leading retail organisation with a strong presence across both stores and digital channels. Data is central to how they understand their customers and drive business performance, with analytics playing a key role across commercial, marketing, product, and customer functions. Their established analytics team includes specialists across customer analytics, data science, AI, and marketing analytics.The RoleLead the customer analytics agenda across customer behaviour, retention, loyalty, profitability, and lifetime value.Deliver customer reporting, insight generation, and deep-dive analysis for senior stakeholders.Apply advanced analytical techniques including segmentation, clustering, predictive modelling, and campaign measurement.Develop customer profiles and identify behavioural trends, opportunities, and risks.Translate complex analysis into clear, commercially relevant recommendations.Partner with stakeholders across the business to support data-driven decision-making.Support and manage analysts within the team.Your Skills & ExperienceStrong commercial experience in customer analytics or customer insight within a retail or consumer-focused environment.Advanced SQL and data visualisation skills.Experience with customer segmentation, regression analysis, clustering, predictive modelling, and campaign measurement.Previous people management is requiredWhat They OfferSalary up to £70,000 plus benefits.Hybrid working, with three days per week in their London office.Opportunity to work on highly visible customer analytics projects with genuine business impact.Exposure to senior stakeholders across a well-established analytics function.Excellent opportunity to further develop your leadership and commercial analytics experience.How to ApplyIf you're a customer analytics professional looking to make an impact within a leading retail organisation, apply today for more information.