Customer Service Supervisor

If you’ve worn a pair of glasses, we’ve already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.Your #FutureInSight with EssilorLuxotticaAre you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!We are looking for a Customer Service Supervisor for our Essilor offices in Rio de Mouro, to coordinate and supervise the activities of the Customer Service area, ensuring and promoting excellent customer service with high-quality standards in order to guarantee customer satisfaction and loyalty.

Responsibilities

Manage, develop, and train the team under their responsibility, monitoring and overseeing activities performed by team members.Establish and define priorities for the completion of various tasks and ensure the availability of the necessary resources.Provide the necessary support and guidance for the execution of activities, acting as a facilitator between the team and the various business areas to ensure compliance with deadlines and required quality standards.Promote and drive continuous improvement by regularly reviewing processes and working methods to increase efficiency and effectiveness and support cost reduction across the organization.Ensure effective coordination and communication with different company departments to obtain and provide data, information, or documentation required for business activities.Ensure the reporting of management information and key performance indicators (KPIs) for the area, providing the information required to support decision-making processes.Ensure full compliance with the Company's internal policies and procedures, acting as a role model.Ensure that all decisions and actions contribute to and are aligned with the Group’s sustainability objectives and Mission.Required qualifications and experience:Minimum of 3 years of experience in a similar roleExperience in the optical industry will be a plusFluency in english and good knowledge of spanish will be a plusKnowledge of Microsoft Office, particularly ExcelKnowledge of SAP C4C will be a plusAbility to communicate clearly and effectivelyTeam leadership skillsCustomer orientationAutonomy, organization, and time managementWhat we have to offer:Permanent contractSalary package compatible with the duties and responsibilities of the positionVariable bonusHybrid workingCollaborative environmentPossibility of working for a multinational company, leader in its sectorOur Diversity, Equity and Inclusion commitmentWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.