Delivery Director (Healthcare Platform Services)

Job title: Delivery Director (Healthcare Platform Services)Location: BangaloreExperience: 18+ YearsJDs for the Delivery Director roles for Platform Services.Below are the key focus areas and experience expectations that candidates should demonstrate:Proven experience in leading large-scale delivery engagements and managing end-to-end program execution.Strong stakeholder management skills, including engagement with executive leadership, clients, and cross-functional teams.Experience driving delivery excellence, operational efficiency, quality, and customer satisfaction.Demonstrated ability to manage P&L, revenue growth, budgeting, forecasting, and overall business performance.Expertise in building, mentoring, and scaling high-performing delivery teams.Strong background in healthcare domain, specifically within Payer and Provider ecosystems.Experience managing platform engineering, digital transformation, cloud, data, and technology modernization initiatives (for Platform Services role).Proven track record in risk management, governance, compliance, and escalation handling.Ability to drive account growth through strategic planning, client relationship management, and identification of new business opportunities.Experience working in global delivery models and managing distributed teams across geographies.Strong communication, leadership, and decision-making capabilities to influence business outcomes.Summary of the roles below Platform Service:Healthcare delivery leadership: Candidate should have 15+ years in IT services delivery, including 8+ years working with US healthcare payer and/or provider clients, and experience leading large global teams.Core healthcare platform experience: Look for delivery leadership across platforms such as Facets, QNXT, HRP, EDIFECS, or EPIC Tapestry, including implementations, migrations, upgrades, integrations, and managed services.Financial and portfolio ownership: Validate experience managing $5M+ portfolios/P&L, with accountability for revenue, forecasting, cost control, margins, utilisation, and fixed-price or outcome-based engagements.Healthcare domain and compliance knowledge: Candidate should understand payer/provider workflows—enrolment, claims, billing, revenue cycle, clinical workflows—and standards such as FHIR, HIPAA, CMS, interoperability, and healthcare data security.Executive stakeholder and growth capability: Assess the ability to engage C-suite stakeholders, manage governance and escalations, deliver on time and within budget, build high-performing teams, and drive account growth, automation, modernization, and AI-led delivery improvements.