Director of Aftermarket Operations

We’re seeking a full-time, on-site leader based in the Omaha metro area to lead our Aftermarket Parts & Service business. The ideal candidate brings experience in the equipment sales industry, ideally forklifts or heavy equipment, and a track record of leading Parts & Service teams.Position SummaryThe Director of Aftermarket Operations provides leadership and oversight of the Company’s Parts and Service operations and is responsible for day-to-day operational effectiveness and the execution of strategies and initiatives that support the Company’s long-term growth. Reporting to the COO, this role drives operational performance, develops leaders, improves processes, strengthens accountability, and ensures consistent execution across locations.The Director of Aftermarket Operations implements and monitors key performance indicators, identifies opportunities to improve productivity and profitability, and leads initiatives that enhance customer satisfaction and support scalable growth. The position requires a leader who balances strategic thinking with hands-on operational leadership, contributing insight to longer-term planning while remaining accountable for daily Parts and Service performance.Key ResponsibilitiesStrategic & Operational Leadership

• Execute operational strategies set with the COO and senior management, translating Company goals into actionable operational plans.
• Partner with the COO to identify operational priorities, challenges, opportunities, and resource needs.
• Help establish and monitor performance standards and KPIs; analyze results to identify trends and areas requiring corrective action.
• Identify and implement improvements to productivity, profitability, efficiency, service delivery, and scalability.
• Promote operational consistency and best practices across all Company locations.Parts & Service Operations
• Lead the Parts and Service departments and ensure they meet operational, financial, customer-service, and performance objectives.
• Evaluate staffing, scheduling, workflow, equipment, and resource needs to ensure efficient operations.
• Improve scheduling, dispatching, routing, and technician utilization to increase productivity and minimize customer downtime.
• Ensure Parts operations effectively support both customer and Service department requirements.
• Identify operational constraints, implement solutions, and ensure coordination among Parts, Service, Sales, and other functions.Process Improvement & Organizational Effectiveness
• Review and evaluate business procedures; simplify processes, eliminate inefficiencies, and reduce unnecessary costs.
• Recommend and implement policies, procedures, systems, and operating standards that improve performance.
• Lead COO-approved operational change initiatives and ensure managers and employees understand objectives and expectations.
• Build a culture of continuous improvement and assess whether current systems and processes will support future growth. Financial & Performance Management
• Prepare, manage, monitor, and forecast assigned departmental budgets and cost of sales within parameters set by the COO.
• Monitor departmental financial performance and hold managers accountable for established objectives.
• Analyze costs, productivity, margins, and utilization; recommend and implement initiatives to improve profitability and control operating costs.
• Provide regular updates to the COO on operational performance, significant issues, risks, and opportunities.Leadership & Team Development
• Lead, coach, mentor, and develop departmental managers and operational leaders; set clear expectations and accountability.
• Participate in hiring, training, development, performance management, discipline, and termination of operational personnel in accordance with Company policy.
• Conduct timely, constructive performance evaluations and encourage greater ownership at the management level.
• Identify organizational and leadership needs for future growth and help build depth and succession in key positions.Customer Experience
• Promote a customer-focused culture throughout Parts and Service operations.
• Monitor service quality and customer satisfaction; ensure processes support timely, responsive, and consistent service.
• Assist in resolving significant or escalated customer concerns and use feedback to identify systemic improvements.Safety, Compliance & Facilities
• Ensure operations comply with Company policies and federal, state, and local requirements.
• Promote a strong safety culture; ensure safety practices are established, communicated, followed, and monitored.
• Ensure facilities and work environments are safe, organized, professional, and appropriately maintained.Organizational Leadership
• Ensure effective communication and coordination among departments and locations, including significant directives, policies, and organizational changes.
• Provide operational input and recommendations to the COO and senior management.
• Embody the Lift Solutions culture and project a positive image to employees, customers, the industry, and the community.
• Perform other related duties as assigned.Required Skills & Competencies
• Strong operational, strategic, and financial business acumen, including budgets, operating costs, forecasting, and performance analysis.
• Demonstrated ability to translate business objectives into operational plans and measurable results.
• Strong leadership, coaching, and team-development capabilities; ability to lead through managers and establish accountability.
• Excellent analytical, decision-making, and problem-solving skills; ability to establish and use KPIs effectively.
• Demonstrated ability to lead process improvement and organizational change.
• Excellent verbal, written, and interpersonal communication skills; strong organizational skills and ability to manage multiple priorities.
• Ability to balance strategic planning with hands-on operational execution.
• Proficiency with Microsoft Office Suite and relevant business management systems.Education & Experience
• Extensive and diversified operations management experience; 10+ years of related experience preferred.
• Demonstrated experience leading managers and operational teams.
• Experience in service, repair, maintenance, parts, equipment, or a related operational environment strongly preferred.
• Demonstrated success improving operational efficiency, customer satisfaction, financial performance, and organizational effectiveness.
• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred, or an equivalent combination of education and experience.Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds regularly and up to 50 pounds occasionally.
• Sufficient vision to inspect equipment and repair work; ability to bend, stretch, kneel, and squat to observe operational and repair activities.
• Ability to work safely in environments with exposure to hot or cold temperatures, noise, dust, solvents, fuels, battery acid, and other conditions associated with equipment service.
• Ability to travel up to 20% of the time to support Company locations and operations.