Director of Operations – Ai Driven Agency

Key Responsibilities1. Operations & Business ManagementOversee the company's daily operations and ensure smooth execution across all departments.Establish operational standards, workflows, policies, and performance expectations.Develop and implement scalable systems, processes, and standard operating procedures (SOPs).Lead weekly operational meetings, track KPIs, and ensure accountability across teams.Identify operational challenges and implement solutions before they affect business performance.2. Leadership & Team ManagementDirectly manage department leads, account managers, support staff, and the Software & AI Lead.Conduct regular one-on-one meetings, performance reviews, and team evaluations.Coach managers, address performance issues, and establish clear accountability.Oversee workforce planning, team capacity, workload distribution, and departmental coverage.Lead organizational expansion and support the company's planned team growth.3. Human Resources & RecruitmentPartner with HR on workforce planning, recruitment, and organizational development.Participate in interviews and hiring decisions for key positions.Oversee employee onboarding and integration through the first 90 days.Address employee performance concerns and workplace issues.Establish effective employee performance management and development processes.4. Financial & Administrative ManagementOversee operational budgets, cash flow monitoring, payroll coordination, and monthly financial closing.Work closely with the Founder and external accountant on financial reporting and bookkeeping.Monitor company spending, vendor relationships, contractor agreements, and operational costs.Prepare financial and operational reports to support management decisions.Ensure financial processes and administrative operations run efficiently.5. Technology, AI & Process ImprovementOversee the priorities and delivery commitments of the Software and AI function.Identify opportunities to improve business processes through AI tools, automation, and technology.Ensure AI-assisted workflows are properly monitored and reviewed for quality.Drive continuous improvement in operational efficiency and productivity.6. Account Operations & PerformanceOversee social media account management operations and portfolio allocation.Establish service standards, account ownership, backup coverage, and escalation procedures.Monitor account health, operational performance, and service quality.Ensure account managers meet performance expectations and deliver consistent results.Qualifications & RequirementsMinimum 5+ years of experience in operations management, business administration, or senior leadership roles.At least 2 years of direct experience managing managers or team leads across multiple functions.Proven experience managing and scaling teams in a growing business environment.Demonstrated financial management experience, including budgets, cash flow, payroll, and monthly financial closing.Experience managing or overseeing a business with at least $1 million in annual revenue.Strong understanding of business operations, organizational structures, KPIs, and performance management.Experience developing operational systems, SOPs, and scalable business processes.Practical experience using AI tools, automation platforms, and technology to improve business operations.Excellent leadership, communication, decision-making, and problem-solving skills.Ability to work independently, make timely decisions, and manage multiple priorities.Comfortable working within the creator economy and adult-content creator industry.First 90-Day ObjectivesEstablish clear ownership and backup coverage for every account portfolio.Implement a consistent weekly operational review supported by reliable performance scorecards.Improve onboarding processes so new Account Managers can become productive within 30 days.Establish clear accountability, reporting structures, and operational priorities across departments.Compensation & BenefitsAnnual base salary: $130,000–$160,000 USD, depending on experience and qualifications.Performance bonus of up to 15% of annual salary.Paid time off and paid holidays.Health, dental, vision, and life insurance.401(k) retirement plan with employer matching for eligible full-time employees.Company-funded external Operator / Integrator development program during the first year.Work Schedule & LocationFull-time, onsite position in Winter Park, Florida.Five days per week in the office.