Director of Operations

Reynolds Mirth Richards & Farmer LLP (RMRF) is a full-service law firm with deep roots in Edmonton and a history dating back to 1915. We provide high-quality legal services to clients locally, nationally and internationally, and are known for our strong client relationships, clear and pragmatic advice, and commitment to the communities we serve. The Director of Operations is a key member of the firm’s senior leadership team, responsible for the effective management, coordination and ongoing development of the firm’s administrative and operational functions. Working closely with firm leadership, partners and administrative teams, the Director plays an integral role in supporting the firm’s people, business operations and strategic priorities. Key Responsibilities Providing day-to-day operational leadership and continuously developing and improving firm policies, processes and procedures. Leading the firm’s human resources functions, including recruitment, onboarding, performance management, employee relations, compensation and benefits administration. Coordinating summer and articling student recruitment, onboarding and training, and supporting associate development initiatives. Supporting budgeting and financial planning and overseeing operational expenditures in collaboration with firm leadership. Overseeing facilities and premises, including space planning, leases, office services and vendor relationships. Providing leadership and oversight for technology, systems and significant software and operational initiatives. Overseeing records and information management, including physical, off-site and virtual records. Coordinating risk management matters, including insurance programs and indemnity claims. Participating in Management Committee and other leadership and team meetings, providing operational advice and recommendations. Contributing to strategic planning, change management and the successful implementation of firm-wide initiatives. Qualifications and Experience The successful candidate will bring a combination of education, senior-level operational experience and demonstrated leadership skills, ideally within a law firm or other professional services environment. Qualifications include: A diploma or degree in Human Resources, Business Administration, Management or a related discipline. Significant experience in law firm management, professional services administration or a similarly complex business environment. Demonstrated experience leading human resources, including recruitment, employee relations, performance management, compensation and benefits, and the development and implementation of workplace policies and procedures. Experience with risk management, including business insurance, professional liability or indemnity matters, claims coordination and organizational risk. Strong project management and change management skills, with demonstrated experience leading projects and implementing new systems, technology, processes or firm-wide initiatives. Experience with budgeting, financial planning and operational expense management. Proven ability to lead and develop administrative teams and work effectively with senior leadership and professionals. Strong organizational and problem-solving skills, with the ability to manage multiple priorities and move comfortably between strategic planning and day-to-day operational issues. Excellent written and verbal communication skills, including the ability to communicate effectively with lawyers, staff, vendors and other external stakeholders. A high degree of professionalism, sound judgment, discretion and confidentiality. Strong technology skills and the ability to learn, evaluate and implement new systems and business processes. Leadership Profile The successful candidate will be a collaborative and highly capable leader who brings sound judgment, discretion and a practical approach to problem-solving. They will be comfortable working with people at all levels of the firm, managing competing priorities and moving seamlessly between strategic initiatives and day-to-day operational matters.