Director of Operations

Company Description Rey is an AI-powered creator marketing manager that supports teams by managing the work required to keep creator programs running smoothly. The platform translates brand objectives into actionable campaigns, coordinates creator activities, tracks performance, and provides clear recommendations for next steps. Rey is designed to own recurring responsibilities while recognizing when human decision-making is needed. The company’s mission is to improve creator marketing outcomes for brands and direct more marketing spend to human creators. Rey positions itself as a collaborative teammate for organizations investing in creator-driven marketing.Role Description The Director of Operations at Rey is a full-time, remote role, responsible for overseeing day-to-day operational activities and ensuring the business runs efficiently and effectively. This role leads cross-functional operations, including workflow optimization, resource allocation, and process improvement to support Rey’s creator marketing platform and client delivery. The Director of Operations will manage operational planning, monitor key performance metrics, and partner with leadership to align operations with strategic goals. Daily responsibilities include supervising operational teams, refining standard operating procedures, coordinating with product and customer-facing teams, and resolving operational issues that impact service quality and scalability. The role also involves overseeing budgets, supporting vendor and partner relationships, and driving continuous improvement initiatives that enhance customer experience and internal performance.QualificationsStrong Operations Management skills, including process design, workflow optimization, and execution oversight.Advanced Analytical Skills to interpret data, track performance metrics, identify trends, and inform decisions.Proven Team Management capabilities, including coaching, performance management, and cross-functional collaboration.Experience with Budgeting, financial planning, and cost control to support sustainable growth.Commitment to high-quality Customer Service, with the ability to improve service delivery and client satisfaction.Experience in technology, SaaS, marketing, or creator economy environments is highly beneficial.Excellent communication, organizational, and problem-solving skills, with the ability to prioritize in a fast-moving setting.