Event Success Coordinator

Fastbreak AI uses AI to transform sports operations, with software for scheduling, tournament management, group travel and brand sponsorships. Fastbreak Travel is our AI-powered group travel platform for amateur and professional sports organizations. It simplifies hotel booking, monitors stay-to-play, and turns every room night into a reliable revenue stream. It also integrates directly with our amateur platform, giving organizers full control over team accommodations.Our most successful events often draw more teams and families than our contracted hotel inventory can hold. As an Event Success Coordinator, you'll make sure every guest still has a place to stay. You'll spot oversell situations early, source and secure additional hotels, and get guests booked and confirmed before they arrive. You'll work closely with our Hotel Procurement team and event partners, and your work will directly shape the guest experience and event revenue. The role is based at our Charlotte, NC headquarters.ResponsibilitiesServe as the main point of contact for teams related to reservations, room types, hotel amenities, and booking policiesCollaborate with hotel partners to manage allocations, modifications, and special requestsAssist with the daily reservation reconciliation report by identifying risk and connecting with hotels to obtain reservation confirmationsIdentify and resolve rooming list or room block discrepancies through coordination with hotel partners and internal teamsSupport internal teams with administrative tasks such as data entry, document management, and event file audits as neededContribute to process improvements to enhance operational efficiency and customer satisfactionMonitor room block pickup across upcoming events and flag risk before demand exceeds contracted inventoryBook and reassign teams and guests into overflow hotels, and make sure every reservation and confirmation is accurateParticipation in rotating emergency phone schedule as neededRequirementsBachelor's degree required1+ year of experience in hotel or hospitality industry preferredFamiliarity with hotel operations, reservations and group bookingsComfortable working under tight timelines and juggling multiple events at onceDetail-oriented, with strong accuracy in data entry and record keepingClear, professional communicator by phone and email, including with frustrated guestsProficient in Excel or Google Sheets for tracking inventory and pickupAble to work flexibly around event timelines, including occasional evenings and weekendsExperience in or passion for sports and events is a plusWe're based in Charlotte, NC and looking for a team member to work in our offices 4 days a week, with 1 flex day per week to work from homeBenefitsCompetitive salary and comprehensive benefitsHealth, dental, and vision insurance to keep you coveredA 401(k) plan with employer contributions to invest in your futureA flat start up environment where your ideas matter, and innovation thrivesThe opportunity to shape the future of a rapidly growing and well-funded company and make your mark