Executive - Enterprise Application (HRMS)

OVERVIEW Deliver Level 1 and Level 2 ERP and enterprise application support to ensure stable system operations and high user satisfaction in the enterprise environment.Manage user expectations and service requests to maintain timely issue resolution and operational continuity.Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.Navigate internal and external audit engagements by validating system controls and upholding strict enterprise compliance standards.Champion user-focused service standards to elevate stakeholder confidence, maximize user satisfaction, and sustain high-quality operational delivery.Complete strategic IT initiatives and technical assignments delegated by management to advance overarching departmental objectives.REQUIREMENTS Bachelor’s Degree in Information Technology or a related field.Fresh graduate or minimum 1 year of experience supporting enterprise applications. Knowledge of Human Resources Management Systems such as SAP Success Factor, WorkDay, INET. Fundamental understanding of core Human Resources operations, including Employee Center, Payroll, Learning, Performance Management, Recruitment, Onboarding and etc. Foundational understanding of the application support lifecycle and the ability to analyze user issues to document functional requirements.Strong communication skills for interacting with business users and coordinating technical support activities.