Facilities Manager

About EFS Facilities Services:EFS Facilities Services is a leading integrated facilities management provider delivering comprehensive hard and soft services across diverse sectors. We are committed to operational excellence, service quality, safety, and customer satisfaction through innovative and sustainable facilities management solutions.Role Overview:The Facilities Manager will be responsible for overseeing the day-to-day facilities management operations across assigned sites in Sri Lanka, ensuring efficient service delivery, compliance with contractual obligations, and adherence to health, safety, and environmental standards. The role involves managing operational teams, coordinating with clients and service providers, monitoring budgets, and ensuring that all facilities are maintained to the highest standards.

Key Responsibilities

Facilities Operations: Manage daily facilities management operations, ensuring the effective delivery of hard and soft services across assigned sites.Client Relationship Management: Maintain strong relationships with clients, conduct regular review meetings, address concerns, and ensure high levels of customer satisfaction.Maintenance Management: Oversee preventive and corrective maintenance of building systems, including HVAC, electrical, plumbing, fire safety, and other essential infrastructure.Soft Services Management: Supervise housekeeping, waste management, pest control, landscaping, security coordination, and other contracted support services, as applicable.Team Leadership: Manage and supervise site teams, engineers, technicians, supervisors, and subcontractors to ensure efficient service delivery and productivity.Contract Management: Ensure compliance with service-level agreements (SLAs), key performance indicators (KPIs), scope of work, and contractual requirements.Budget and Cost Control: Monitor operational expenditure, manage resources effectively, identify cost-saving opportunities, and support budget preparation and financial reporting.Health, Safety and Environment: Ensure compliance with applicable Sri Lankan regulations, company HSE policies, risk assessments, and safe working practices.Vendor Management: Coordinate with suppliers and subcontractors, monitor their performance, and ensure compliance with agreed service standards.Performance Monitoring: Prepare operational reports, analyse service performance, track KPIs, and implement corrective actions to address service gaps.Compliance and Audits: Conduct regular site inspections, operational audits, and quality checks to ensure facilities meet required standards.Continuous Improvement: Identify opportunities to improve operational efficiency, service quality, sustainability, and customer experience.Emergency Management: Coordinate responses to breakdowns, emergencies, and service disruptions to minimise operational impact.What We’re Looking For:Proven experience in facilities management, building operations, or integrated facilities management.Strong knowledge of hard services, soft services, maintenance operations, and building management systems.Experience managing client relationships, service delivery teams, subcontractors, and multiple operational requirements.Good understanding of contract management, SLAs, KPIs, operational budgets, and cost control.Knowledge of health, safety, environmental, and statutory compliance requirements applicable in Sri Lanka.Strong leadership, communication, problem-solving, and stakeholder management skills.Ability to manage operational priorities, resolve service issues, and maintain high standards of service delivery.Proficiency in Microsoft Office applications and facilities management reporting systems.Fluency in English is required; proficiency in Sinhala and/or Tamil would be an advantage.Educational Qualifications:Bachelor’s degree or diploma in Facilities Management, Mechanical Engineering, Electrical Engineering, Building Services, or a related discipline.Relevant professional certifications in facilities management, health and safety, or project management would be an advantage.Additional training in HVAC, building maintenance, energy management, or integrated facilities management would be beneficial.

Location: Colombo, Sri Lanka