Facility Management Services

Role PurposeThe Facility Management Services Professional supports the day-to-day facilities management operations across the Workers Villages. The role assists in coordinating hard services, soft services, utilities, fire and life safety, and asset maintenance activities to ensure facilities remain safe, functional, and compliant with contractual requirements, approved procedures, and service-level expectations.The position focuses on coordinating service providers, monitoring maintenance activities, conducting site inspections, tracking service performance, and supporting the efficient operation of workers' accommodation facilities.Core Responsibilities2. Hard Services3. Soft Services4. Utilities Coordination5. Fire and Life Safety & HSE6. Contractor and Vendor Coordination7. Asset Maintenance and CAFM8. Reporting and Performance Monitoring Facilities OperationsSupport daily facilities management operations across the Workers VillagesMonitor service delivery against agreed KPIs, SLAs, contractual requirements, and operating proceduresCoordinate daily activities with FM teams, contractors, and service providersConduct routine site inspections to assess facility conditions, service quality, and complianceReport operational issues and follow up on corrective actionsCoordinate with maintenance, accommodation, security, and other operational teamsCoordinate routine maintenance activities covering mechanical, electrical, HVAC, plumbing, civil, ELV, and fire protection systemsMonitor preventive and corrective maintenance schedules and follow up on outstanding work ordersAssist in prioritising maintenance requests and resolving recurring technical issuesReview maintenance reports and follow up on corrective actionsEnsure maintenance activities comply with approved procedures and applicable standardsMonitor the delivery of cleaning, landscaping, irrigation, pest control, waste management, and general environmental servicesConduct inspections of accommodation buildings, common areas, external spaces, and service facilitiesFollow up with contractors on service deficiencies and corrective actionsAssist in monitoring service quality and resident satisfactionReport recurring service issues and recommend practical improvementsMonitor the operation and maintenance of potable water systems, irrigation networks, sewage treatment plants, electrical distribution, water storage tanks, pumping stations, and diesel storage facilitiesCoordinate with technical teams and service providers to address utility-related issuesAssist in monitoring utility consumption, availability, and operational efficiencyReport utility incidents, service interruptions, and unusual consumption patternsFollow up on the availability of essential supplies and consumablesSupport the implementation of fire and life safety procedures and emergency response arrangementsMonitor compliance with Permit to Work (PTW) procedures and site safety requirementsParticipate in routine safety inspections and risk assessmentsReport unsafe conditions and follow up on corrective actions arising from inspections, incidents, and non-conformancesCoordinate with HSE and emergency response teams to maintain safe operating conditionsCoordinate with contractors, subcontractors, and vendors to support effective service deliveryMonitor contractor work progress and compliance with agreed service requirementsAssist in reviewing work schedules, method statements, maintenance plans, and work permitsVerify completed work and report deficiencies requiring further actionMaintain regular communication with service providers to resolve day-to-day operational issuesAssist in maintaining accurate asset registers, maintenance records, and equipment historiesUse CAFM/CMMS or helpdesk systems to monitor work orders, service requests, and maintenance activitiesTrack preventive maintenance completion and outstanding corrective maintenanceSupport asset inspections and identify equipment requiring repair or replacementMaintain records to support maintenance planning and asset performance monitoringPrepare routine operational updates, inspection reports, and maintenance summariesTrack KPIs, SLAs, preventive maintenance completion, outstanding work orders, and non-conformancesEscalate recurring issues, service deficiencies, and operational risks to the relevant managerAssist with collecting operational data for budget preparation and cost monitoringSupport continuous improvement initiatives to enhance service quality and operational efficiencyValues and BehavioursDemonstrate the organisation's values of Safety, Integrity, Innovation, Collaboration, Inclusion, and Quality through responsible working practices, transparent communication, teamwork, continuous learning, respect for others, and commitment to safe and reliable service delivery.Key RelationshipsInternal StakeholdersOperations and Maintenance TeamsSecurity DepartmentHSE DepartmentHR and AdministrationProcurement and CommercialControl and ReportingDesign and EngineeringLogistics and ConstructionExternal StakeholdersSupervision ConsultantsFM Contractors and SubcontractorsSuppliers and Service ProvidersExternal AuditorsEmergency Response ServicesJob SpecificationQualificationsBachelor's degree in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, or a related disciplineProfessional CertificationsFM-related qualifications such as CFM, FMP, or IWFM are preferredRequirementsExperience and Technical Skills7-10 years of relevant Facilities Management experienceAt least 2-3 years of experience in a supervisory, team coordination, or senior operational roleExperience in workers' accommodation, residential communities, labour camps, large facilities, or similar operational environmentsPractical knowledge of hard services, soft services, utilities, and building maintenanceWorking knowledge of MEP systems, including HVAC, electrical, plumbing, and fire protectionFamiliarity with utility systems such as water distribution, STP, irrigation, and power distributionExperience coordinating contractors and monitoring service delivery against KPIs and SLAsFamiliarity with CAFM/CMMS, FM helpdesk, or work-order management systemsBasic understanding of HSE requirements, fire and life safety procedures, and Permit to Work systemsGood inspection, reporting, record-keeping, and problem-solving skillsEffective communication and coordination skills with internal teams and external service providersAbility to work independently on routine operational matters and escalate complex issues appropriatelyGCC Facilities Management experience, particularly in residential or workers' accommodation environments, is preferred