FMMA Soft Service Specialist
Dussmann-Ajlan & Bros · Riyadh, Saudi Arabia
Tailor my CV for this job — freeDussmann Ajlan & Bros is pleased to announce a new career opportunity for the position ofFMMA Soft Service Specialist, Anywhere in Saudi Arabia.DESCRIPTION:
- Manage day-to-day operations of facilities to ensure optimal functionality and safety.
- Develop and implement strategies for soft services, including cleaning, landscaping,waste management and pest control.
- Identify the service delivery gaps of the FM service provider and develop animprovement plan to meet client expectations.
- Manage the facility management service provider on behalf of the client, including butnot limited to performance evaluations, technical guidance, gap analysis, soft service activitymonitoring, training, and cost control.
- Develop and support the project team in developing facility management policies,procedures, and other ad hoc documents for the client.
- Evaluate the technical and commercial documents from the FM service provider and theclient.
- Manage VVIP sites and maintain standard facilities management soft service.
- Develop and implement facility management strategies that align with client objectivesand industry best practices.
- Conduct training sessions for clients and FM service providers' staff on best practicesand standards in facility management.
- Conduct comprehensive assessments of existing facilities and systems.
- Provide expert advice to clients regarding soft services.
- Develop tailored solutions based on client needs and project requirements.
- Supervise and mentor facility management teams, fostering a culture of collaborationand high-performance.
- Conduct site assessments and develop tailored solutions based on client needs.
- Lead and train facility management teams, ensuring high performance and adherence tobest practices.
- Ensure that all soft service activities are efficient and comply with relevant codes andstandards such as BICSc, SFDA etc.
- Develop and implement safety protocols for soft service activities.
- Supervise and mentor facility management staff involved in facility managementservices.
- Provide expert advice on best practices and innovative solutions to enhance deliveryservice.
- Manage relationships with FM service providers, ensuring compliance with contracts andservice level agreements (SLAs).
- Establish and monitor quality control measures for all soft services.
- Promote sustainable practices within soft services, including waste reduction and ecofriendlycleaning methods.EXPERIENCE:
- Minimum of 7 years of Middle East experience in facility management and 2 years infacility management managing agent is advantageous, as well as excellent communication andinterpersonal abilities.
- Proven experience managing VVIP clients, ability to work under pressure.EDUCATION:
- Bachelor’s degree in Hotel Management or equivalent.
- Relevant certifications in BICSc.