Front of House Opportunities - New Opening

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 112 venues in 27 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.From the Sunset Hotels & Resorts division, we are looking for passionate and guest-oriented professionals to join the Front of House team at METT Milan Torre Velasca, our new Residences & Suites project located in the iconic Torre Velasca, in the heart of Milan.As part of this exciting new opening, you will have the opportunity to contribute to creating exceptional guest experiences and be part of a team dedicated to delivering outstanding service in a unique luxury setting.We are building our Front of House team and are looking for talented individuals to join us in the following roles:* FRONT OF HOUSE MANAGER (RAL: 42.000€ – 48.000€ gross per year)- Oversee all front-of-house operations, lead and develop the team, ensure exceptional guest experiences, and manage arrivals/departures, reservations, concierge service, daily financial transactions and guest relations. - Monitor performance, optimize revenue opportunities, coordinate with other departments, and ensure compliance with brand and operational standards.- Minimum 5 years’ experience in front-of-house management within the luxury hospitality industry.- Fluent in Italian and English (knowledge of additional languages will be considered an asset), with strong leadership, communication, organizational, and problem-solving skills. Proficiency in PMS systems, MS Office, and front of house procedures and operations.* GUEST SERVICE SUPERVISOR (RAL: 29.000€ - 31.000€ gross per year)- Support the Front of House Manager in overseeing daily front-of-house operations and guest-related transactions, supervising and leading the team during shifts, and managing guest services, reservations, billing, reporting, and check-ins/check-outs.- Ensure guest satisfaction, drive upselling, coordinate with other departments, and maintain brand, safety, and operational standards.- Minimum 5 years’ experience in front office operations, preferably in luxury environments.- Fluent in Italian and English (knowledge of additional languages will be considered an asset), with strong leadership, communication, organizational, and problem-solving skills. Proficiency in PMS systems, MS Office, and front of house procedures and operations.* GUEST SERVICE AGENT (RAL: 26.000€ - 28.000€ gross per year)- Welcome and assist guests and visitors, handling pre-arrival requests, check-ins and check-outs, reservations, payment processing, billing transactions, guest communications, and personalized guest services.-Handle guest requests and enquiries, promote upselling opportunities, ensure compliance with security and operational standards, and maintain smooth shift handovers.- Fluent in Italian and English (knowledge of additional languages will be considered an asset), with strong communication, customer service orientation, multitasking, attention to details and problem-solving skills. - Good knowledge in PMS systems, MS Office, and front of house operations.* NIGHT AUDITOR (RAL: 29.000€ - 31.000€ gross per year)- Perform end-of-day procedures, including financial transactions and fiscal closures, guest registration in the relevant portal, verification of city tax postings, monitoring of credit limits and long-stay billing, and preparation of daily reports.- Handle late check-ins and guest requests, conduct nighttime checks of METT areas, and coordinate with the night security team. Ensure a smooth shift handover with the PM and AM teams.-Previous experience as a Night Auditor or in a similar Front of House role within the hospitality industry. - Strong knowledge of front of house operations, accounting procedures, and night audit processes. Proficiency in PMS systems, Fluent in Italian and English (knowledge of additional languages will be considered an asset) with great attention to details and problem-solving skills. * BELL ATTENDANT (RAL: 23.000€ – 24.000€ gross per year)- Escort guests to their residences, introducing the apartment and its facilities. Manage luggage storage and related records, as well as parcels, deliveries, and shopping for in-house and long-stay guests.- Prepare residence set-ups and VIP amenities, support the Concierge team, and oversee the entrance and pick-up/drop-off area, coordinating vehicles, taxis, and transfers to ensure smooth traffic flow and guest safety.- Previous experience as a Bell Attendant in luxury hospitality, fluency in Italian and English, good knowledge of Milan, and a valid Category B driving licence; knowledge of additional languages will be considered an asset.You can learn more about our company: https://www.metthotelsandresorts.com/milan/ &https://www.sunsethospitality.com/If you are passionate about hospitality and eager to be part of something new, we would love to hear from you!